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Additional services for domestic letter mail - business

parcel on a desk with

Choose from the additional services below to meet your specific needs for every mail item: 

We will not hand over your parcel to its intended recipient until she or he pays the amount you specified at the time of delivery. We will then promptly transfer the money to your bank account with any bank headquartered in the SEPA region.  Please note that the maximum amount for cash-on-delivery transactions is € 25,000.

We will verify the recipient's identity before handing over your confidential mail item.

Depending on the product, Austrian Post business clients who have a certain mail volume have the option of having their parcels collected. If you are interested in this service, please contact your customer advisor.

 

We handle parcels marked as "fragile" with extra care and process them manually. 

Austrian Post is liable for an amount of up to €510 for your Premium Parcels. Higher liability is available for a small surcharge.

In the case of erroneous or unclear addresses, use our additional "Address Clarification 2C" service. It will give your item a second chance of reaching its destination instead of being returned to the sender right away.