Mission statement and values


We deliver values – 
 reliably, confidentially and personally.  

We are the first choice for our 
customers, partners and employees – 
yesterday, today and tomorrow.  

We are the leading postal and 
logistics provider in Austria. 
We are successful experts in our field and as such,
 we are growing in Europe.


Everything we do revolves around our customers.

We focus on the future.

We are all part of Österreichische Post.


Everything we do revolves around our customers

What we truly believe in: customer orientation

 We inspire our customers

We treat our customers the way we would like to be treated ourselves – we are courteous, happy to help and highly qualified.

First and foremost, we are always there for our customers.

We take great care to present ourselves in a clear, unique and pleasant way.

 We are the first choice for all our customers

We set the standard in terms of quality and customer focus.

We take our customers’ criticism seriously and see it as an opportunity to improve.

We use our strengths for the benefit of our customers, beyond national borders.

 We stand for reliability, confidentiality and efficiency

We give our customers a clear and precise promise regarding our services and we always keep our promises.

We design our products and services so that they are customer-focused, simple and easy to understand.

We guarantee reliable and comprehensive postal services in Austria, even in an ever-changing environment.



We focus on the future

What we truly believe in: profitability and sustainability


We focus on results and aim to secure our market position

  • We are efficient and make personal contributions to the company’s success.
  • We think long-term and plan ahead to deal with financially difficult situations.
  • We protect our company’s future as one of the country’s major employers and service providers.

We set ambitious goals

  • We do everything in our power to reach these goals.
  • We introduce ideas and innovations to secure our market position.
  • We use new technologies to create added value.

We use our resources with care and in a sustainable manner.

  • We make the very best use of our performance potential and we capitalise on synergies and on our experience across divisions, both on a small and on a large scale.
  • We consistently reduce the complexity of our processes and deliver on our promise of provid-ing excellent quality.
  • We use our resources with care and in an environmentally friendly manner.

We are all part of Österreichische Post

What we truly believe in: communication and appreciation

 We are open and appreciative towards one another

We give each other immediate and open feedback. Our feedback is never personal, but about the issue at hand.

We solve conflicts internally, don’t disclose information to third parties and always protect our company’s reputation.

We all stand behind decisions that have been made and implement them together.

 We recognize, expect and support performance

We create a performance-oriented workplace in which employees can thrive and grow.

We have a preventive approach to supporting health and safety.

We see change as an opportunity and are determined to implement changes quickly.

 We understand leadership as a very special kind of responsibility

As executives, we are role models – both on the human and the subject-matter level.

We give guidance and strive to achieve our goals while working in teams with the right people in the right positions.

We are open to our employees’ concerns and feedback.