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Peter Zich – new head of customer service and new ombudsman

Pressemeldung from 02.03.2005

As of 1 March 2005, Peter Zich has taken over the customer service department of Österreichische Post AG and assumed the function of ombudsman at the same time. The main focus of his work will be a continuous increase in customer satisfaction and process quality as well as the coordination of more than 11,000 customer contacts every month. 
58-year-old, Vienna-born Zich started his professional career in the textile industry, where he became familiar with work methods and techniques. From 1972 to 1994 he worked for ÖAMTC, the Austrian Automobile Association, where he headed the information center (customer and media interface).
Since 1994, Peter Zich has been active as an independent consultant, trainer and coach for large enterprises in Austria (Telekom, Mobilkom, Datakom) in fields such as customer orientation on the phone, complaints, dealing with aggressive customers, selling via phone, and winning back customers.
In the last few years, his consulting activities took Peter Zich to Germany, where he provided assistance to large enterprises such as ThyssenKrupp, T-Mobile, Wüstenrot, and Deutsche Gleis und Tiefbau AG 

For more information please contact:

Österreichische Post AG
Corporate Communications
Public relations
Michael Homola
Phone: +43 (1) 515 51 – 32010

Vienna, 02 March 2005