Additional services, international letter mail

In this section, you will find all available additional services for your international letter mail. These additional services are only available in combination with our Priority shipping option:

Registered mail

Send important letters (contracts, legal documents, applications, bank account information) via registered mail. Delivery will be documented with a confirmation of receipt pursuant to applicable provisions in the country of destination. However, this confirma-tion will not be given to the recipient.

In addition, you can use the tracking number to track your registered mail item on its way to many destinations all the way to delivery.

Also, registered mail is insured against loss, theft and damage up to EUR 50.

Please note: valuable items (e.g. securities, jewellery, precious metals, mobile phones) may only be sent with our insured letter service!

Advice of delivery

Use our "advice of delivery" service to receive a confirmation signed by the recipient that your item has been delivered. This additional service is only available in combination with registered mail.

Deliver to addressee in person

Items will only be delivered to the addressee in person or an authorised person.
This service is only available in combination with our "registered mail" service. This service is not available for all countries. For some countries, it is only available in combination with advice of delivery.

Insured letter

Send your valuables such as securities, precious metals, exclusive jewellery etc. as an insured letter. In the case of damage or loss, Österreichische Post is liable for the indicated value maximum.

This additional service is only available in combination with international priority letter mail and our registered mail service.

International reply mail

Capitalize on the benefits of international reply mail and pay for the recipients' postage if they reply to your international letter mail item.
Registered mail is a service that is available for destinations worldwide. For detailed information and information about the countries for which additional services are available, please see our online country-specific information our International Letter Mail Handbook or ask at the Österreichische Post service location near you.
 

Additional services are supplementary services for which the value added tax depends on the main service. If the main service is subject to VAT, the total service including the additional service is subject to VAT as well.
 
Extra Services, Letter Mail in Eur
Registered mail 2.85
Advice of receipt1) 2.85
Deliver to addressee in person1) 2.85
Insured letter
(only in connection with Registered mail) *
1% of the declared value, which is rounded up to a
full hundred, but at least EUR 4.00

Collection fee 2)3) (in addi-tion to missing postage) - per reply item 0.12 (0.10 netto)

1) Only available in combination with our “registered mail” additional service.
2) Gross rate including 20 % VAT (net rate in parenthesis)
3) Will be charged in Austria at the time of delivery

Additional Services, M-Bag 1)
in EUR
Excluding VAT Including VAT
Registered mail 8.50 10.20
Advice of receipt 2) 2.85 3.42
Deliver to addressee in person 2.85 3.42

1) Gross rates including 20% VAT for destinations in the EU, net rates in parenthesis
2) Available only in connection with our "registered mail" additional service.

Other services Rates in EUR
International reply mail* - sales price 1.90
Collection fee1)2) (in addition to missing postage) - per reply item 0.12 (0.10 netto)
Tracing* per item 4.00
Poste restante* 2) per item  1,00
 Fee for subsequent recording per item3)  3.48 (2.90 netto)

1) Gross rates including 20% VAT, net rates in parenthesis
2) Will be charged in Austria at the time of delivery
3) Universal services and exempt from VAT in combination with a universal service product
* Universal services

Customs service Rate in Euro net Rate in Euro gross
Import duty for third-country items worth up to EUR 150.00 5.00 6.00
Import duty for third-country items worth more than EUR 150.00 and up to EUR 1,000.00 10.00 12.00
Import duty for third-country items worth over EUR 1,000.00 30.00 36.00
Processing and storage fee  24.00 28.80

For letters that weigh up to 2 kg and parcels that weigh up to 10 kg, this service is free of charge as part of universal services. Indicated rates are net and exclude all statutory fees and duties, especially VAT.
Indicated rates for parcels over 10 kg and EMS items include all statutory fees and duties, especially VAT.

Please note:
We will not charge the import duty for customs services related to items received from third-country online retailers whose worth is under EUR 150.000, provided that the special VAT scheme pursuant to Section 25b of the Austrian Turnover Tax Act, Austrian Federal Law Gazette no. 91/2019 (import one-stop shop, IOSS) is claimed.