Current information on the coronavirus

Österreichische Post is considered a critical infrastructure facility and as such continues to make sure that logistics services and services at our branches are provided as usual.

Contactless delivery

To protect both you and our employees from getting infected, we are currently making contactless deliveries, i.e. deliveries without any direct physical contact.

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Below please find some of the most frequently asked questions regarding COVID-19: 

ÖSTERREICHISCHE POST SERVICE LOCATIONS:

Are all Österreichische Post service locations open?
Our postal branches are open. A list of currently closed Post Partner locations is available here.

What protection measures have been taken at Österreichische Post branches?
At all branches and at Post Partner locations, all clients and staff members must wear a closely fitting face mask. Exceptions apply for children and persons who cannot wear masks for health reasons. Face protection in the form of shields or half shields is only permitted if worn in addition to a face mask. The number of clients allowed inside the branch may be limited depending on the size of the branch. Please see the information displayed on site.

We have instructed our employees to keep a minimum distance of 1 metre and, when actively interacting with clients, e.g. when signing documents or handing out money, to step back from the counter. To make distance keeping easier, we have added floor markings at all our branches. In addition, until late November, all customer areas at our branches will be equipped with disinfectant dispensers.

Are there any limitations for international postal service?
Unfortunately, for the time being, we cannot accept letter mail and parcels for certain destinations. For more information, please click here

DELIVERY

Are there any delivery restrictions?
We follow our standard delivery procedure by asking recipients to sign on our delivery staff’s mobile devices. These devices are disinfected on a regular basis and recipients have the option of using their own pen. Please use our contactless delivery options, including release delivery authorisation, parcel forwarding, etc. 

Is the cash-on-delivery service still available?
Yes, it is available. Our delivery staff will give the recipient an envelope in which the money will be placed and handed back. If clients do not want this process, the item will be deposited at the closest Österreichische Post service location for collection (with the option of cashless payment if available). If the client does not approve of any of these solutions, the item will be returned to the sender.

Will I still receive my pension payments, employment benefits, etc.?
Our delivery staff will give clients an envelope with the money in it. This process is contactless and the minimum distance will be kept. Clients just have to check the amount is correct and confirm receipt by signing with their own pen. This procedure does not apply to Vienna, since pension payments and employments benefits will continue to be paid out at Österreichische Post service locations.

How will official RSa and RSb letters (letters from public authorities) be delivered?
RSa and RSb letters will be delivered by having the recipient or the alternate recipient sign the advice of receipt or providing the signature on the delivery person’s mobile device. When asking for the signature, we have instructed our delivery staff to keep a safety distance. If this is not possible, they must wear a face mask.
If neither the recipient nor anyone else living in the same household is home, RSa and RSb letters can be deposited at the postal branch/at the Post Partner in charge and can be picked up before the deadline defined by law.

How are items that require documentation delivered?
Registered items and parcels are delivered after the (alternate) recipient has personally signed for them on the delivery person’s mobile device. If neither the recipient nor anybody living in the same household is home, the first option is an existing release delivery authorisation or an Österreichiche Post Mail Collection Box so that items can be deposited on site. If this is not possible, items will be deposited at a pick-up station (if available) and, as a last option, at the counter of the respective postal branch.

How are contracts, Identbrief letters and registered letters with advice of receipt delivered?
These are delivered after the recipient has personally signed on the delivery person’s mobile device. If the recipient is not home, she or he will be notified and will have to pick up the item at the postal branch because the ID and ID data need to be recorded. If clients do not want to sign with the delivery person’s pen, they can use their own.

Is mail forwarding available for letters with advice of receipt?
Yes, this can be done with an Österreichische Post mail forwarding request, except if the public authority in question has instructed us to exclude mail forwarding. 

PRODUCTS AND SERVICES

Can I order the mail forwarding service online?
Yes, because the required identification can be done via our Österreichische Post Customer Service Centre. You can also use the mobile phone signature or go the traditional way by relying on our partner WebID via a video call. This allows companies, etc. whose stores are closed in the current emergency situation to have incoming items forwarded to another address. Click here for more information.

HYGIENE AND SAFETY MEASURES

What hygiene measure are being taken at postal branches?
For their own protection, we have instructed our employees to extensively wash their hands with soap. All our employees have received face masks, gloves, and disinfectant. In addition, all counters have been equipped with Plexiglas partitions. Touchscreens and PC keyboard are disinfected on a regular basis. In addition, until late November, all customer areas at our branches will be equipped with disinfectant dispensers.

What additional measure have been taken for your delivery staff?
Since the first lockdown, all delivery staff members have been equipped with face masks, gloves and disinfectants. Delivery tables at the delivery centres are separated by partitions and wherever necessary, we have added floor markings to make it easier for delivery staff to keep the minimum distance. As a matter of course, all our delivery staff members wear face masks as required by law. In addition, we have introduced “split shifts” for delivery. This means that the second shift begins approximately two hours after the first shift and that the delivery itself will take place two hours later.

What hygiene and safety measures have been introduced for employees at logistics centres?
Our employees at our logistics centres have been equipped with face masks, gloves, and disinfectants. They also received instructions about guidelines they need to follow, such as minimum distance, hand hygiene, etc. Logistic centres are large facilities, which means that the required minimum distance can be kept almost everywhere. However, all employees must wear face masks at all times. Random controls are performed weekly. We have taken all imaginable steps and precautions to minimise the infection risk at Österreichische Post as well as on trips to and from our locations.

As of November the 17th 2020