Delivery delays Coronavirus

Given the constantly and rapidly evolving situation, we would hereby like to provide you with updates about our processes and the measures we have taken.

General information:
The Austrian government has introduced drastic yet important and live-saving measures to limit the spread of the virus as effectively as possible.
Austrian Post as a critical infrastructure facility plays a key role in making sure the needs of people in our country are adequately taken care of.

Austrian Post is making deliveries even in those regions of Tyrol and Carinthia that are currently under quarantine. We are thereby meeting our duty of providing services in those areas.

In Austria, Austrian Post is prepared for the logistics challenges associated with the coronavirus. We have set up a crisis management group and are following the situation closely and with the necessary sensitivity. An internal working group coordinates all processes at Austrian Post. Emergency plans are available for all types of service locations and can be activated as needed. In these emergency plans, we made sure to cover the entire process chain which includes the option of rerouting merchandise flows depending on the capacity of our network. This translates into the best possible preparation for Austrian Post to remain in a position to provide services in a case of emergency and to maintain a logistics network for service provision throughout Austria.

International shipping may be affected by delays and further restrictions.

Please note: the information provided might change as events unfold. For the latest information on the coronavirus situation, please visit the official website at

Due to the current situation, international shipping may be affected by delays and further restrictions as international governments introduced drastic measures.  
Currently no deliveries can be made to the following countries.

The list of shipping stops for mail items applies to the following products: International Letter Mail and International Letter Mail Plus. For additional information for business clients, please ask your customer adviser.
Please note that delivery delays to other countries may occur. In some countries deliveries will be made contactless, therefore the recipient’s signature will not be available.

We ask for your understanding!

Country list Acceptance stops

Letter Mail