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You're Entitled to Paper Invoices Sent By Mail


  • Telecommunications service providers (§100 Telecommunications Act): "[…] free paper invoices […] may not be contractually excluded. If the invoice is provided electronically, participants must have the option of requesting a paper invoice.“
  • Banks (§34 Banking Act): (3)"Credit institutions must provide clients with a bank account statement showing the account balance at least once every three months."
  • Insurances (§3 Insurance Act): "(1) The insurance company must  […] provide the insurance policy […] on paper or, following a separate agreement, […] electronically. […] Life, disability and pension insurance policies are to be […] additionally provided on paper, notwithstanding the agreement regarding electronic communication. Once the insurance policy has been issued to the insurance holder, (§ 4 paragraph 1), it may only be transmitted on paper.“
  • Energy and gas providers (§81 Energy Act, §126 Gas Act): „[…] the electronic transmission of invoices is permissible if requested by the client. However, the clients' right to receive invoices on paper may not be contractually excluded. No additional charges […] shall apply […] to paper invoices.“
  • Payment services act (§ 31 Abs 5): The users of payment services may request the payment service provider to provide information once a month at a reasonable price.
  • Property management companies (§ 24 Real Estate Act): "(5) Decisions by the owners' cooperative are to be shared with all owners in writing […] Every owner has the right of asking to receive such information […] electronically."
  • Social security entities (§ 81 General Law on Social Insurance, § 43 Social Insurance Act for Self-Employed Persons, § 41 Social Insurance Act for Civil Servants):  "[…] healthcare entities must inform all insured persons once a year about services received by them and their family members as well as associated costs."
  • A government bill was approved was approved by an ample majority in Parliament on 28 April 2016. The bill includes information duties regarding the payment services provider, who must provide all required information free of charge (§ 5 of the bill). This information must be provided to the consumer on paper unless the consumer agrees to receiving such data on another permanent data carrier and together with the required pre-contractual information (§ 6, paragraph 2, item 1 of the act).
  • ITC Consolidation Law – lays down the duty to provide electronic invoices to public entities
  • Delivery Act – stipulates the delivery of documents by public entities, both physically and electronically 
  •  Tax Code – lays down how to proceed with taxes and duties managed by federal, regional and municipal tax authorities. Includes the option of orders by the Minister of Finance -> FinanzOnlineVO (less strict requirements than for electronic delivery).
  • Fees Act: Now includes discounts for citizens when taking care of certain official business with the authorities online (- 40%)
  • E-Government Act (E-Government Act) – promotes legally relevant electronic communication. This act is designed to facilitate electronic communication with public authorities while taking into account the right to choose between several means of communication.
  • eIDAS-VO / Signature and Trust Services Act (draft) - regulates trust services (electronic signatures, electronic seals, electronic time stamps, delivery of electronic registered mail, website authentication and validation services) as well as electronic identification in the single market.