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Glossary of general terms

Business to Business (B2B) B2B refers to business transactions between one company and another.
Business to Consumer (B2C) In B2B the recipient of a mailing is the private customer.
Consumer to business (C2B) Business relationship between private individuals and companies.
Consumer-to-consumer (C2C) C2C refers to the business relationship between private individuals.
Corporate Governance The rules and principles of responsible management and control in the interests of all stakeholders; the standards for Austrian companies are laid out in the Austrian Corporate Governance Code.
Delivery bases Hubs in a distribution network serving as bases from which delivery staff serve their postal delivery areas.
EMS Austrian Post’s Express Mail Service, Austria’s leading express service.
Inbound letter mail Letters transferred to Austrian Post by foreign postal operators for delivery in Austria.
Infomail The Infomail Business Area, which forms part of the Letter Mail Division, encompasses the acceptance and delivery of addressed and unaddressed household advertising mail to households in Austria and abroad, as well as direct marketing services (e. g. geomarketing, address management) and the management of mailroom services for large customers.
Liberalisation The full-scale liberalisation of the letter mail market by 2011 and in some countries by 2013 has been prescribed by the EU. In the first phase of deregulation, the Austrian market for letter mail and addressed direct advertising items weighing over 350g was opened to competition on January 1, 1998. The market opening was extended to cover items weighing over 100g and all outbound mail, effective January 1, 2003. The fi nal intermediate liberalisation phase, which came into force on January 1, 2006, was the extension of free competition to all letters weighing over 50g.
Liberalisation timetable The liberalisation timetable defi nes the precise steps leading to the complete opening of postal markets for other providers. It was determined by the EU, and affects Austrian Post as of January 1, 2011.
Mailroom services Austrian Post operates the mailroom services of a company or organisation (internal distribution, mail dispatching, delivery).
Media Post The Media Post Business Area, which forms part of the Mail Division,
operates in the highly specialised print media delivery market.
Outbound letter mail Letters transferred to foreign postal operators by Austrian Post for delivery abroad.
Postal Act The Postal Act regulates most areas affecting Austrian Post. For example, it contains principles of determining tariffs and delivery times for letter mail and parcels. It also stipulates that it must be possible to deliver letters and parcels to any address throughout Austria five times per week.
Postal partner offices Postal partner offices (Post.Partner) offer the same range of services as branches, but are characterised by more customer-friendly opening hours.
Postal pick-up points The postal pick-up points located in municipal offices act as pick-up points for mail.
Postal service points Located primarily in municipal offices, the postal service points accept letters, parcels and payment orders, and also act as pick-up points for mail.
Sponsoring.Post Sponsoring post are mail items sent at lower rates on behalf of associations, community service organisations, religious institutions and other non-profit organisations.
Third Postal Directive The EU’s Third Postal Directive is a law of the European Union. The stipulations of this law must be converted into national regulations in the individual EU member states. The Austrian postal market will be completely liberalised on the basis of the Third Postal Directive.
This means that as of 2011, other companies will be legally permitted to deliver letters weighing up to 50g.
Universal postal services Universal postal services refer to the provision of basic postal services to the Austrian population, including delivery to any address throughout Austria five times per week, and a sufficient network of letter boxes and post offices or postal partner offices.
Universal Service Ordinance In addition to the Postal Act, the Universal Service Ordinance regulates the basic provision of postal services to the Austrian population.
For example, it stipulates that mail items may be delivered to every Austrian five times a week.

Glossary of business terms

Capital employed Intangible assets and goodwill
+ Property, plant and equipment
+ Investment property
+ Investments in associates
+ Inventories
+ Receivables
– Non-interest bearing debt
= Capital employed
Earnings before interest and taxes (EBIT) Corresponds to the profit from operations plus the share of profit/loss of associates.
Earnings before interest, taxes, depreciation and amortisation (EBITDA) Corresponds to EBIT plus depreciation and amortisation.
Earnings before taxes (EBT) Earnings before taxes.
Earnings per share Profit for the period divided by the average number of shares in circulation.
EBIT margin Ratio of EBIT to revenue.
EBITDA margin Ratio of EBITDA to revenue.
Equity ratio Ratio of equity to total capital.
Free cash flow ash flow from operating activities plus the cash flow from investing activities: demonstrates how much liquidity is available to service net debt.
IASB International Accounting Standards Board
IFRS International Financial Reporting Standards;
international financial accounting guidelines.
Net debt/net cash position Financial liabilities
+ Other interest-bearing liabilities
+ Social capital and other interest-bearing provisions
= Interest bearing debt
– Financial investments in securities
– Other financial assets and interest-bearing receivables
– Cash and cash equivalents
= Net debt/net cash position
Return on capital employed (ROCE) Ratio of EBIT to average capital employed.
Return on equity (ROE) Ratio of profit after tax to equity (excluding discontinued business operations) at January 1st, less dividends paid:
measures the earnings performance of a company.