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Annual Report Magazine FY 2015 - Interview with the Management Board

AUSTRIAN POST ANNUAL REPORT 2015 11 An interview with the members of the Management Board of Austrian Post: Georg Pölzl, Walter Oblin, Walter Hitziger and Peter Umundum. “... STANDING STILL IS NOT AN OPTION ...” Mr. Pölzl, this Annual Report 2015 is a clear signal on your part that although Austrian Post is the market leader, it does not intend to sit back and take things easy. Instead, it will continually work to safeguard its market position. What exactly is this message trying to convey? PÖLZL: Postal companies around the world face a difficult business environment. However, we have a good market position which we are proud of and aim to continue defending. We are the number one in Austria with respect to speed, quality and service orientation, and we want to remain this way. Today we are capable of deliv­ ering more than 95% of all letters on the next working day and 91% of all parcels on the first delivery attempt. This represents an outstanding performance in international comparison. By the way, this not only applies to urban areas but to all of Austria, from Lake Neusiedl to Lake Constance. There are numerous ideas and meas­ ures in our pipeline so that our postal services continue to be reliably top-notch, from Saturday delivery to nationwide round-the-clock services. In other words, what is needed is to continuous­ ly move forward, because standing still means falling behind. What conditions make it so difficult for postal companies? PÖLZL: The macroeconomic environment in the postal business has been subject to steady change for years now, both in Austria and throughout the world. So-called “digital substitution” is LOGISTICS MARKET IN TRANSITION. The postal and logistics sector has been under- going change for years. Key factors include the steady decline in the letter mail business and constant growth on the parcel market. „ AUSTRIAN POST ANNUAL REPORT 201511

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