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Annual Report Magazine FY 2015 - Editorial

AUSTRIAN POST ANNUAL REPORT 2015 3 T he business environment in the postal and logistics market is a very challenging one. A lot of things are in motion. Letter mail vol­ umes are steadily declining, and the restrained economic situation will not provide much impetus. In con­ trast, the uninterrupted trend to­ wards online shopping generates in­ creasing parcel volumes to private cus­tomers, and otherwise the Inter­ net opens up exciting potential for postal companies. All of this is ac­ companied by intensive competition. We accept these challenges and this transformation process. We have to change just as conditions change. And that is exactly what we are doing. We meet challenges and exploit op­ portunities. By doing so, we have to try out things, display courage and demonstrate our innovative strength. To put it in a nutshell, we have to stay on the go and keep on moving. In practical terms, this means Austri­ an Post has to do and provide more in so many different ways, for exam­ ple: ... more sites and postal service points ... more customer proximity ... more comfort CHALLENGES ARE THERE TO BE FACED ... more flexibility ... more choices for customers ... more options for large-scale mailers ... more online services ... more efficiency ... more innovation We proactively meet challenges, recog­ nise market and customer demands in a timely manner and develop appro­ priate innovative solutions. We are not afraid of trying out something new, considering that it would be a big mis­ take to stand still and do nothing. The most important factor contributing to our success is our strong team. Experi­ enced and motivated employees are the key for us to remain the number one postal provider in the future thanks to our excellent performance and ongoing innovation. Because together we are ALWAYS IN MOTION. Sincerely yours, Georg Pölzl Chief Executive Officer and Chairman of the Management Board AUSTRIAN POST ANNUAL REPORT 20153

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