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Annual Report Magazine FY 2015 - Darling of the Public

COMPANY DIGITALISATION E-COMMERCE LOGISTICS ECOLOGICALISATION EMPLOYEES FACTS & FIGURES 40 AUSTRIAN POST ANNUAL REPORT 2015 One would think that a recipient does not care who handles his mail item. But this is far from the truth! Austrians place great emphasis on high quality in delivery services. They know very well who they want to trust their mail items to. In this regard Austrian Post is clearly a step ahead of its main competitors. DARLING OF THE PUBLIC The study clearly showed that Austrian Post’s ef­ forts to achieve greater customer satisfaction have paid off. 95% of the people interviewed gave Austrian Post a “good”, “very good” or ­“excellent” rating. The company’s efforts to en­ sure personal delivery as well as the type of noti­ fication about parcels which have arrived achieved particularly good grades. Austrian Post was rated best compared to its competitors in al­ most all areas covered by the survey. It was also given 90 out of 100 points with respect to “friendliness”. A ustrian Post is the undisputed market leader in Austria. It transports more than 76% of all private customer parcels and about 31% of B2B parcels. The well-developed branch network of Austrian Post is not the only reason for this. In addition to a very high deliv­ ery quality, the company is also given top grades for its service. This was demonstrated by a study carried out by the IFES Institute in 2015, which evaluated which parcel service providers in Aus­ tria best fulfil customer expectations regarding service. Number one in customer service: 95% of Austrians are satisfied with the services pro- vided by Austrian Post.

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