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Annual Report Magazine FY 2015

6 AUSTRIAN POST ANNUAL REPORT 2015 COMPANY DIGITALISATION E-COMMERCE LOGISTICS ECOLOGICALISATION EMPLOYEES FACTS & FIGURES CONTENTS 3 – 9 AT A GLANCE 3 Editorial 4 Investment Story 4 What is Austrian Post Up To? 8 Highlights 2015 10 – 23 COMPANY ON THE MOVE 10 Interview with the Management Board 16 A Market in Transition, Company on the Move 20 Stable and Predictable 22 Long-term Gains 24 – 33 CHALLENGE OF DIGITALISATION 26 The Renaissance of Print 29 Tradition Upheld 30 Expertise Makes the Difference 33 Office 4.0 – Head Start Through Mail Solutions 34 – 43 E-COMMERCE AS A DRIVING FORCE 36 Onwards in the Post-Modern Age 40 Darling of the Public 42 Brave New World of Shopping IMPRINT Media owner and publisher: Austrian Post AG, Haidingergasse 1, 1030 Vienna, Austria, T: +43 (0) 57767-0, E: info@post.at, I: www.post.at, Commercial Registry Number FN: 180219d, Commercial Court Vienna Project management, editorial and conception: be.public Corporate & Financial Communications (Director: Georg Male, Editorial and coordination: Konstantin Huber, Manuela Kammerer) Graphic design, layout and production: Corporate Publishing / Verlagsgruppe News (Creative Director: Gabriele Nerwinski­- Rosenzopf, ­Layout and coordination: Alexander Puff, Illustration and Infographics: René Gatti, Foto editor: Lydia Gribowitsch) Basic concept: Kirchhoff Consult Photos: Ian Ehm, Lukas Ilgner, Wolfgang Wolak, Werner Streitfelder and Jürgen Kranzler for Austrian Post, Fotolia, Samariterbund/Lipinsky Cover: Parcel carrier Michael Eder and Johanna Gruber Printing: Niederöster­reichisches Pressehaus, St. Pölten Editorial deadline: March 9, 2016. Austrian Post is pursuing an integrated approach with respect to the contents and structure of this report, which is oriented to the demands of the company’s most important stakeholder groups. 44 – 53 HIGH-TECH IN LOGISTICS 46 Always a Step Ahead 48 To Be or Not to Be in Speciality Logistics 51 Safely Delivered 52 In the Beginning Was the Idea 53 Commitment with a Future 54 – 61 ECOLOGICALISATION 56 The Green World of Yellow-Branded Post 61 Online Shopping: Out of Love for the Environment! 62 – 71 DYNAMIC EMPLOYEES 64 Motivation is the Most Important Driving Force 66 “Teamwork” – New Concepts Shape the Future 68 The Many Facets of Commitment 70 Post Employees Set a World Record 72 – 83 FACTS & FIGURES 74 Austrian Post 76 Mail & Branch Network 77 Parcel & Logistics 78 Investor Relations 80 Corporate Governance 81 Compliance 82 Sustainability 84 – 87 SERVICE 84 Solid Performance in 2015 85 Glossary & Keyword Index 86 International Presence 87 Contact

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