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Annual Report Magazine FY 2015

AUSTRIAN POST ANNUAL REPORT 2015 65 the company, and range from the reorganisation of work processes and introduction of high-tech tools to comprehensive further education and professional development programmes. Social support services are also not neglected. Austrian Post and its employees are well prepared, and will continue to face new challenges in the future with flexibility and a strong spirit of innovation. Lifelong learning begins at the start of one’s career Austrian Post already starts with its young em­ ployees in offering further education and profes­ sional development programmes. The company launched a trainee initiative in 2011 enabling them to gain experience in different areas of the company on the basis of the rotation principle. In this way the trainees benefit from the experi­ ence of their colleagues, and can also build up a network in the company. 13 new trainees began their careers at Austrian Post at the end of Sep­ tember 2015. A further offering for young people on the part of Austrian Post is the “apprenticeship with Ma­ tura” (secondary school diploma). “I have always been interested in technology and personal con­ tact with people. For this reason, Austrian Post offers me the perfect apprenticeship position. Perhaps I will also continue my studies after my apprenticeship period is completed,” explains Vivienne Rigo, an apprentice in a Viennese post office. Her statement puts in a nutshell the pre­ cise soft skills Austrian Post promotes in its job aspirants. Apprentices can look forward to a sound training as retail sales people with a focus on the field of telecommunications. By the way, every apprentice is presented with their own tab­ let at the beginning of their training period, and those who conclude their training with honours or very good results are given a language trip in an English-speaking country. At present, 65 young people throughout Austria are being trained by the company, which was awarded the “TOP teaching enterprise” quality stamp by the Vienna Economic Chamber at the end of 2014 in recognition of its high-quality training. Austrian Post developed a four-week training programme designed to help new employees come to grips with their daily work in the branch offices and familiarise them with the most im­ portant processes and the basics of working there. In addition, new employees also inde­ pendently prepare themselves on their comput­ ers for their first working day with the assistance of e-learning. The self-learning programme con­ sists of several modules ideally getting them ready for their tasks in the branch offices. “These days at the local level promote mutual understanding.” MARTIN KERSCH, APPLICATION DEVELOPMENT GROUP IT Austrian Post at the university The cooperation with students provides new im­ petus. Austrian Post supports the best Master’s students for a period of two years within the context of the Centre of Excellence of the Vienna University of Economics and Business. There is extensive interest in this initiative, which is in­ spiring for both sides. Students gain insights into the organisation of a high-tech logistics compa­ ny, whereas Austrian Post profits from new ideas regularly contributed by the participants. Executives stay on the ball The Executive Academy of Austrian Post has been in existence since 2012. The training pro­ gramme includes a series of modules which con­ vey precisely those competencies which employ­ ees with management responsibility require every day at Austrian Post. Moreover, executives at Austrian Post roll up their sleeves and spend one day each year working as mail and parcel carriers on the delivery staff, in the branch net­ work, customer service, at feibra or Systemlogis­ tik. “These days at the local level help us with our management responsibilities. They promote mu­ tual understanding and also provide us with the opportunity to have direct contact with custom­ ers ourselves,” says Martin Kersch, Application Development Group IT. Post skills in demand by the federal public service Austrian Post employees are well trained and motivated, a fact which is also valued by the public sector. Employees who have to reposition themselves on the job market due to the restruc­ turing measures implemented by Austrian Post transfer to jobs in federal ministries or other public institutions, and are highly sought-after. The “Internal Labour Market” platform and the initiative “Post employees to the federal public service” focus exclusively on finding good new jobs for long-serving employees within and out­ side of the company. Trainings and coachings provide them with a head start as the foundation for their future career paths. ■ AUSTRIAN POST ANNUAL REPORT 201565

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