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Annual Report Magazine FY 2015 - Mail & Branch Network

76 AUSTRIAN POST ANNUAL REPORT 2015 COMPANY DIGITALISATION E-COMMERCE LOGISTICS EMPLOYEES FACTS & FIGURES ECOLOGICALISATION MAIL & BRANCH NETWORK The core business activities of the Mail & Branch Network Division encom- pass the collection, sorting and delivery of letters, postcards, addressed and un- addressed direct mail items and newspa- pers as well as parcels within the context of the combined delivery of mail items. Moreover, Austrian Post offers postal and telecommunications products and finan- cial services in cooperation with its part- ners BAWAG P.S.K. and Telekom Austria AG as well as retail products required for sending mail items and various online services. The service portfolio is complemented by new services for business and advertising mail, such as address and data manage- ment, mailroom management, intelligent scanning and response management. A total of 3,600 postal service points are now available to customers throughout Austria, including around 500 company­- operated branch offices, approximately 1,300 postal partners, 200 OMV petrol stations and 1,600 Hermes parcel shops. In addition, the offering of self-service zones is being steadily expanded. At the end of 2015 customers already had ap- proximately 300 self-service zones at their disposal. Each year Austrian Post delivers 860m letters, 590m addressed direct mail items, 3.5bn unaddressed mail items, 400m print media and 290m regional me- dia. 21,680mail drop-off points ensure a functioning nationwide communications infrastructure. 95.9% of all letters handled by Austrian Post already reach their intended recipients on the next working day, demonstrating the high customer orientation based on outstanding performance. BUSINESS ACTIVITIES š Letter mail š Direct mail š Media post š Branch network services ADDRESSED MAIL ITEMS IN AUSTRIA MILLIONS 2,009 1,934 1,849 2011 2012 2013 2014 2015 2,022 2,001 UNADDRESSED MAIL ITEMS IN AUSTRIA MILLIONS 3,659 3,703 3,786 2011 2012 2013 2014 2015 4,039 3,822 61.5M customers visit Austrian Post’s postal service points per year. Taking the 8,124 mail carriers into account, Austrian Post has 105 million customer contacts annually. ■ 2,0091,9341,849 20112012201320142015 2,0222,001 3,6593,7033,786 20112012201320142015 4,0393,822

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