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Annual Report Magazine FY 2015 - Parcel & Logistics

AUSTRIAN POST ANNUAL REPORT 2015 77 PARCEL & LOGISTICS The Parcel & Logistics Division offers its services in nine European coun- tries. In international markets, this consis­ tently takes place via the company’s own subsidiaries. The main business of the di- vision is transporting parcels and EMS (Express Mail Service) items for private and business customers. Austrian Post delivers about 80m parcels and EMS items on its domestic market of Austria each year. Accordingly, it is the leading service provider for the delivery of mail order parcels, offering nationwide de- livery of the highest quality. The portfolio also includes a broad spec- trum of specialty logistics solutions, for example so-called combined freight (the joint transport of individual parcels and entire pallets), temperature-controlled logistics (transport of temperature-sensi- tive goods in the range of 2–8°C and 15– 25°C) and contract logistics. In recent years Austrian Post has further expanded its competencies along the en- tire logistics value chain, and is now suc- cessfully providing a broad range of val- ue-added services. Accordingly, Austrian Post offers customised fulfilment solu- tions such as warehousing, commission- ing, returns management and webshop logistics, as well as the transport of valu­ able goods and cash. 91% of all parcels are successfully handed over to the recipient on the first delivery attempt. 509,228parcels were delivered in Austria on just one day in December 2015, thus surpassing the previous single-day record from 2014 by about 40,000 parcels. BUSINESS ACTIVITIES š Parcels š Combined freight š Temperature-controlled logistics š Fulfilment š Value logistics PARCELS & EMS ITEMS IN AUSTRIA MILLIONS 70 74 80 2011 2012 2013 2014 2015 59 65 INTERNATIONAL COMBINED FREIGHT PARCELS AND PALLETS IN MILLIONS 62 66 69 72 20111 20121 2013 2014 2015 61 80M parcels and EMS items are delivered by Austrian Post to households and companies in the country, making it the Austrian market leader. ■ 1 Values adjusted for the Benelux subsidiaries (disposal in 2012) AUSTRIAN POST ANNUAL REPORT 201577 7074 20112012201320142015 62666972 201320142015

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