Sending letter mail within Austria
Choose between these two letter-mail products:
ECO letters: the ECO letter offers excellent value for money and is a great choice for items that are not time-sensitive. These letters are delivered within 2 to 3 business days after posting. ECO letters can be posted in all letterboxes and at all Austrian Post service locations. ECO letters can be franked with stamps. Within Austria, all additional services are available for ECO as well as PRIO items.
PRIO letters: this is your best choice for urgent items. At least 95 % of all PRIO letters posted in Austria arrive at their destination on the following business day. This is as fast as it gets.
Rates
The format, weight, and delivery time of your item will determine the applicable rate. To determine the rate, just use our rate calculator. Machine processability is also an important factor (for non-machine processable items, we will charge the next higher rate) – for detailed information about machine processability, please see Addressing & Franking).
| Product | Max. format | Weight | Delivery to letterbox | PRIO | ECO |
|---|---|---|---|---|---|
| S |
L 235 mm x |
up to 20 g | yes | 1.20 | 0.95 |
| M | L 235 mm x B 162 mm x H 5 mm |
> 20 to 75 g | yes | 1.65 | 1.50 |
All indicated rates are in euro. Exempt from VAT as part of universal services.
Minimum dimensions L 140 mm x W 90 mm
Packets
For items in tubes, we can either not provide a certificate of posting if sent as a packet M or provide the additional service “registered mail”.
Use the sizing template available in the download area to help you find the right postage for your item. It's easy and straightforward.
Registered mail and other additional services are available for our ECO and PRIO shipping options.
| Additional service | Rate in euro |
|---|---|
| Simple registered mail1) | 2.50 |
| Registered mail | 3.50 |
| Deliver to addressee only2) | 2.20 |
| Advice of receipt2) | 2.20 |
| Do not deliver to persons authorised to receive mail3) | 1.50 |
*) Indicated rates for additional letter mail services exclude postage. VAT will be charged or not depending on the main service (associated peripheral service)
1) Simple registered mail is available for ECO and PRIO items in the formats S and M letters and S packets. No other additional services are available for simple registered mail.
2) Available only in combination with the additional service "registered mail"
3) Available only in combination with the additional services "registered mail" and "deliver to addressee only".
| Service | Rate per item in euro | |
|---|---|---|
| net | gross | |
| Poste restante (will be charged at the time of pickup) | 1.00 | - |
| Collection service: transfer to a bank account (subject to VAT) | - | 5.40 |
| Item inquiry per item | 4.00 | - |
Additional services
In this section, you will find information about our additional services such as registered mail, advice of receipt, and others. Registered mail and other services are available for ECO and PRIO items.
Using the item number, senders and recipients can see the status of their item in our track and trace service on post.at. Our additional service "simple registered mail" cannot be combined with other additional services (e.g., registered mail).
In addition, your item is insured against loss, theft or damage up to 100 euros.
Senders of registered ECO and PRIO items receive confirmation of posting and the delivery of the item is documented. In addition, you can track the journey of your item with the item number. Information about the current status is available under “Track and trace”. You will see whether the item is ready for collection at a postal branch, has already been delivered, the recipient has refused to accept it, or whether the item had to be returned to you. In addition, your item is insured against loss, theft or damage up to 100 euros.
Please note that valuable items (e.g., money, securities, precious metals) may only be sent as an insured item with a declared value.
An advice of receipt is proof that your registered ECO or PRIO letter has been delivered and that the recipient has signed for it. This advice of receipt will then be forwarded to you and you will be able to see who accepted your item. Advices of receipt are available free of charge at all Austrian Post service locations.
This service is only available in combination with registered mail and for ECO and PRIO items. The information "Übernahmeschein" ("advice of receipt") must be clearly visible on the item's address side.
The item will only be delivered to the recipient or to a person authorised to receive mail on their behalf.
This service is only available in combination with registered mail and for ECO and PRIO items. The information "Eigenhändig" ("deliver to addressee only") must be clearly visible on the item's address side.
This service is only available in combination with “registered mail” and “deliver to addressee only” and for ECO and PRIO items.
The information "Nicht an Postbevollmächtigte" ("do not deliver to persons authorised to receive mail") must be clearly visible on the item's address side above the address.
Service area
Here you will find important documents to download:
Letter mail sizing template (available in German only)
pdf