Item details - PostAG

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What does “electronic order data transmitted“ mean and why does the status not change?

If your item status stays that the order data have been provided by the sender, it means that your item is not yet in our system. This is why no additional information about your item is available. All our employees are working hard to ensure items are distributed and delivered as swiftly as possible. We kindly ask for your patience.

My imported item has not yet arrived. What might be the reasons for this?

Please note that items that include merchandise from a third country (non-EU country) have to be registered with the Austrian customs authorities before they can be delivered. There will be an inspection to determine if duties will be charged or if all import regulations were complied with. This might take a few days.

How long are my import documents (duties notice) available for download?

Please go to our tracking service within three months to download the notice in PDF format using the 6-digit code on the sticker.

Would you like to receive parcels from Österreichische Post only?

Use AllesPost to decide who will deliver your parcels.
When you shop online, you usually do not get to choose the shipping company that the online shop uses. With AllesPost, you will receive all items from Österreichische Post at the quality level you are used to, no matter which parcel service was originally used to send you item.

Test 3 months

Would you like to have your parcels permanently forwarded to another delivery address?

This service is free of charge. Just order it to have your parcels conveniently forwarded to the desired delivery address.

Parcel Forwarding Service