Customs form - PostAG

Customs form

Please note that there may be delivery restrictions in international postal traffic. You can find the latest information at post.at/liefereinschraenkungen

Why do we need your e-mail address ?

Your e-mail address allows us to get in touch with you swiftly in the case of missing documents for the customs clearance procedure. If we cannot reach the recipient, the process might be delayed.

How much is the customs clearance in the recipient’s country?

Depending on the recipient’s country, different import duties (import turnover tax and, if applicable, customs and duties) might apply. The recipient will have to pay these on site.

What happens with my data?

All data (sender, recipient, and customs data) will be forwarded to the recipient country in an electronic format. Information relevant for customs will be stored for 5 years (Section 23 of the Customs Law Implementing Act).

What is the definition of merchandise/documents?

Objects that do not fall into the “documents” category are considered merchandise. Documents are defined as purely printed matter without any commercial value. For instance, plane tickets or data carriers such as USB sticks are considered merchandise.

What customs documents need to be enclosed in the shipment?

You will need customs forms, invoices, or pro forma invoices (a pro forma invoice is proof for merchandise that has no commercial value). For detailed information, please see the customs regulations.

What information should be provided in the contents description?

Please provide detailed information of the contents in English, e.g., shirts made of cotton. Provide a detailed description and the unit of measurement for every article. General descriptions such as “clothes”, “samples” or “spare parts” are not acceptable. Instead, please provide a detailed description such as “men’s polyester/cotton shirts”.

In what currency do I need to indicate the value of my articles?

You need to use the same currency for all articles. If you are sending several articles with different currencies in one shipment, please do the conversion using the exchange rate for the current day. You can select the currency in the main form under “item information”.

What does net weight/gross weight mean?

Net weight is the weight in kilos per unit excluding the packaging. The gross weight is the weight in kilos per unit including the packaging.

What is the tariff number?

The tariff number refers to the 6-digit customs code. For comprehensive information about the integrated tariff of the European Union (TARIC), please visit the website of the European Commission.

What do I need to take into account when sending used items?

Data needs to be transmitted for used items as well. In addition, you need to provide an invoice or indicate a plausible present value. The merchandise’s country of origin is the country where the article was produced. Please see our FAS “merchandise’s country of origin”.

What do I need to take into account for items sent between individuals?

In that case, there is no need to provide any information about the importer, authorization number, or certificate number.

What is the merchandise’s country of origin?

The country of origin is the country where the merchandise is from; where it was produced, manufactured, or assembled. If several countries were involved in the production, the country of origin will be the country where the last substantial economically justified processing or working took place.

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