Customs form - PostAG

Temporary Limitation of the online customs form

The online customs form is currently not available as usual. We are already working intensively to resolve the technical issue.

In the meantime, you can easily complete the customs form at your local post office. Our staff on site will be happy to assist you.

Thank you for your understanding!

Please note that there may be delivery restrictions in international postal traffic. You can find the latest information at post.at/liefereinschraenkungen

Questions & answers

How much is the customs clearance in the recipient’s country?

Depending on the recipient’s country, different import duties (import turnover tax and, if applicable, customs and duties) might apply. The recipient will have to pay these on site.

What customs documents need to be enclosed in the shipment?

You will need customs forms, invoices, or pro forma invoices (a pro forma invoice is proof for merchandise that has no commercial value). For detailed information, please see the customs regulations.

What is the merchandise’s country of origin?

The country of origin is the country where the merchandise is from; where it was produced, manufactured, or assembled. If several countries were involved in the production, the country of origin will be the country where the last substantial economically justified processing or working took place.

Continue to all FAQ