Post Business Solutions enables 100% application management with zero time expenditure.

Service Post Business Solutions: Robotic Process Automation

Industry: Postal, logistics, and service sector

Austrian Post is a leading international group headquartered in Vienna. It offers a comprehensive portfolio of services across three core areas: letter and direct mail services, parcel and logistics solutions, and branch and financial services.

The challenge and our solution

Below, you will find an overview of the initial situation at Austrian Post and our solution.

Challenge Solution

For each new employee hire, a reintegration subsidy must be applied for through the Austrian Public Employment Service (AMS). Manually processing these subsidy applications using data from SAP is both time-consuming and prone to error. Employees must regularly log in to the eAMS platform, enter data manually, and monitor the processing status on the AMS side — a task that leads to a high administrative workload. The process is inefficient and increases the risk of overlooking important messages or documents.

Post Business Solutions enables 100% application management with zero time expenditure. By using an intelligent bot, the entire process — from application creation to completion — is fully automated. New work items in the SAP system are automatically detected, and the bot independently generates applications for reintegration or apprenticeship subsidies in the eAMS portal. At the same time, it acts as an interface between employees and eAMS by reliably transferring and updating messages and documents between the systems.

In addition, the bot continuously monitors both platforms, detects new information, supplements missing documents, and automatically closes the case once a decision on the subsidy has been made. This not only saves time but also significantly reduces the risk of errors. Staff no longer need to switch between systems — all processing takes place exclusively within the SAP interface.

The result of our collaboration

By automating the subsidy application process, Austrian Post was able to handle more than 500 applications per month digitally and save around three hours of manual processing time every day. This represents a clear gain in efficiency compared with the previous, cumbersome double data entry in SAP and eAMS.

What Austrian Post says about the collaboration

"The implementation of the automated solution by Post Business Solutions has significantly optimised our processes in the area of funding applications. The increased efficiency makes a substantial contribution to the quality and speed of our internal workflows."

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