Created with the support of Artificial Intelligence (AI). Responsibility remains with the people of Austrian Post.

Artificial intelligence is changing the way we work, communicate and design services. Austrian Post also makes targeted use of AI to improve processes, further develop services and offer customers an even better experience. In doing so, we adhere to a clear principle: AI supports people. Responsibility always remains with people.

Why we use AI

We use artificial intelligence to:

• continuously improve our services
• respond more quickly to enquiries
• make processes more efficient
• analyse and process information more effectively

Our aim is not to replace people, but to support them as best we can.

Our approach

At Austrian Post, the use of AI is based on clear principles:

• People make the decisions
• AI provides support and recommendations
• Results are reviewed and accounted for by people
• Transparency, data protection and security are our top priorities
• the solutions we use must be consistent with our values and our quality standards

AI labelling – transparency builds trust

We aim to be open and transparent about our use of AI. Where content is created or modified with the aid of AI, this will be clearly and unambiguously labelled.
Our aim is to build trust through the responsible and transparent use of AI. 

Data Protection and Security

The protection of personal data is a top priority for Austrian Post. We rely exclusively on tried-and-tested solutions and a clear legal framework.

Responsible AI

At Austrian Post, the use of AI is subject to clearly defined rules and processes. Specialist departments, data protection, legal, IT and other experts work closely together to ensure safe and responsible use.

Our approach is clear: we harness the opportunities offered by artificial intelligence without losing sight of our values.