Eight ways ELLA can make your business more efficient, more digital, and easier

In today’s business world, every minute counts. This is where ELLA, the Austrian Post Business Portal, comes in. With a wide range of digital services, ELLA helps companies make their postal processes more efficient. Here’s how to get the most out of ELLA – including practical examples from everyday business life.

1. Everything at a glance – right after logging in

Once you log into your ELLA account, you’ll instantly see:

• Your last three invoices
• Current active orders
• Outstanding payments

Need to check the latest payment for your accounts department? Want to know whether an order is already being processed? A quick look at the dashboard is all it takes – it’s right there in front of you.

2. User management made easy

As an administrator, you can:

• Add new users
• Assign access rights individually

Does your marketing department need access to the shipping tool, but not to invoices? Assign exactly the rights they need. Has a new colleague joined the customer service team? Add them as a user in just a few seconds.

3. Contracts and invoices always at hand

• Download contracts in PDF format
• Search invoices, view details, and export them as PDF or XLSX
• Submit invoice-related queries directly via the contact form
  
  

Does your tax adviser need all invoices from the last quarter? Export them in one go as an XLSX file. And if you spot an error in an invoice, you can send feedback straight away with just one click on the speech bubble – no extra input required.

4. Correct sending – with support from ELLA

• Guidelines for addressing and franking
• Digital product qualification via sample mailing
• Apply online for newspaper registration

Are you planning a large marketing mailing and want to be sure it reaches its destination with the right rate? Follow the addressing and franking impression guidelines – ELLA can help. Publishers also benefit from ELLA by applying online for newspaper registration, with the step-by-step form guiding you through the process.

5. Improve address quality with our paid Address Check service

• Automatically update your database
• Reduce returns and undeliverable mail

Is your customer database full of outdated addresses, and did your last big mailing generate an unusually high number of returns? Our Address Check service automatically updates them, keeping your database up to date.

6. New tools: the Austrian Post Shipping Tool

• Send mailing samples electronically
• Central content check for Info.Mail and Sponsoring.Mail
• Automated confirmation via e-mail

Would you like to send out a new advertising brochure and check whether it qualifies as Info.Mail? All you have to do is upload it and ELLA will take care of all the rest. After uploading, you will immediately receive confirmation including all relevant documents, which is very convenient for your internal records.

7. Staying in touch

• Contact form with pre-filled details
• Your inqueries go directly to the right contact person

8. Even more digital services available through ELLA

• Info.Mail digital extension
• PostGeo for geographic target group analysis 
• EasyAdvertise for straightforward advertising campaigns

Would you like to better understand your target group or quickly and easily create a distribution plan for your next advertising campaign? Use PostGeo to target potential customers in your distribution area with pinpoint accuracy. Or perhaps you’re planning a campaign but short on time? Use EasyAdvertise to create a professional mailing campaign in a matter of minutes.

Bottom line: it's faster with ELLA

Whether it’s invoices, shipping, address management, or contracts – ELLA is your digital partner for all postal business processes. Not registered yet?Simply e-mail your customer number to ella@post.at and register for free.

More information: ella.post.at/ueber-ella

FAQ: ella.post.at/faq