Letters from the authorities (RSa/RSb) for business clients

Only public authorities may send official letters with advice of receipt (RSa/RsB). These letters have to meet the specifications of the Austrian Delivery Act and the Delivery Form Regulation. For the design and production of official letters with advice of receipt (machine-processable letters with advice of receipt, hybrid letters with advice of receipt), please see Österreichische Post's production specifications (see download area below).

There are two different options:

  • Letters with advice of receipt delivered to the addressee only (RSa letters, blue letters)
    These items may be delivered to the addressee only or to a person who holds an authorisation to receive mail. To exclude even authorised persons, the information "Nicht an Postbevollmächtigte/do not deliver to persons authorised to receive mail" can be added.
  • Letters with advice of receipt (RSb letters, white letters)
    These items may be delivered to alternate recipients (household members, addressee's employer or employees).
 

What is the hybrid letter with advice of receipt and how does the shipping process work?

For the hybrid letter with advice of receipt, you will send us electronic preliminary data. As the delivery process moves along, you will receive electronic proof of delivery as well as ongoing status information.

RSa envelope
Standard envelope for hybrid RSa and RSb letters with advice of receipt

Benefits of hybrid advices of receipt:

  • Lower production costs
  • Cheaper postage thanks to machine processable envelopes
  • Automated data processing in your systems available
  • Saves money
  • Standard envelope for RSa and RSb items
  • Electronically traceable delivery process

 
As of 29 June 2016, we made our product hybrid letter with advice of receipt even better!
 

What has been improved?

  • Digital proof of posting*: the sender receives an electronic notification that the item has been processed at our distribution centre including the time it was processed.
  • Delivery process via handheld devices: all process steps for the delivery person and the recipient's signature are performed directly on the handheld device, which makes the delivery process easier and more secure. The delivery status including the delivery confirmation and all required additional information (such as the recipient's signature) will be sent electronically.

As a matter of course, we want to give all our clients the opportunity to switch to the new interface so that they can use the system's new and improved features. For technical requirements and detailed information, please see the interface description and the status matrix in the download area.

*Unfortunately, this is only available for items that can be processed on our distribution machines.
 

How existing clients using our hybrid letter of advice service can switch in 4 easy steps:

  1. Schedule an appointment for a test run with your customer advisor or contact our Österreichische Post customer service centre at 0800 212 212
  2. You will then send us all planned test IDs before the start of the test
  3. We will simulate delivery in a test environment and send the data back to you
  4. As soon as you have given us the go-ahead, we will activate the new export interface for you.

Are you interested in this service? Information for new clients

Direct connection
The interface will be programmed by you or your IT service provider (for technical specifications, please see the download area). If you have any other questions, please contact your customer advisor or call our hotline at 0800 212 212.
 
Österreichische Post shipping module 
Straightforward web service interface for connecting to existing ELAK systems. For detailed information, please contact your customer advisor or call our hotline at 0800 212 212.
 
Posting portal for hybrid letters with advice of receipt: 
No programming required; can be used immediately. Just sign up on hybridversand.post.at to get access.

What is the machine processable letter with advice of receipt and how does the posting process work?

For the machine processable letter with advice of receipt, we have integrated the advice of receipt into the envelope or affixed it to the envelope with a special adhesive label. All sender and recipient information is printed directly on the advice of receipt, the envelope or the adhesive label.

Envelopes and advices of receipt have been optimised for machine processability.

 
Envelope cards

Please note the production specifications for envelopes and information regarding item design.

Procedure for machine processable items with advice of receipt

  • No separate agreement is required.
  • Please follow our production specifications for producing and designing your items. You can have your material printed by any renowned service provider.
  • Items can be posted along with a posting list as usual.

Overview: letters with advice of receipt for authorities Rückscheinbriefe 

Machine processable HYBRID letter with advice of receipt (RSa / RSb hybrid)

 
Additional fee:
(in addition to postage)

RSb: EUR 2.32
RSa: EUR 4.30


Lower costs for postage and additional fee
Lower costs thanks to inexpensive envelope and electronic advice of receipt
Digital proof of delivery & electronic status information
Digitisation and archiving of proofs of delivery

As of 1 January 2017, discounts on postage are available for hybrid letters with advice of receipt (or for machine processable letters with advice of receipt). For detailed information, please click here
Machine processable letter with advice of receipt

Additional fee:
(in addition to postage)

RSb: EUR 2.77
RSa: EUR 4.75

Lower costs for postage and additional fee
Machine processability

As of 1 January 2017, discounts on postage are available for hybrid letters with advice of receipt (or machine processable letters with advice of receipt). For detailed information, please click here.
Non machine processable letter with advice of receipt

Additional fee:   
(in addition to postage)

RSb: EUR 3.30
RSa: EUR 5.40 

Postage and shipping rate are higher because items cannot be processed automatically.

Forms 3/1, 3/2, 4/1, 4/2 pursuant to delivery form regulation


Go to GTC

All relevant information is available under "Product and rate overview - letters from the authorities with advice of receipt".

General

Product brochure, letters with advice of receipt (available in German only)

Download

Terms of use, hybrid advice of receipt (available in German only)

Download

Terms of use, hybrid facilities (available in German only)

Download

Production specifications, card envelopes, June 2016 (available in German only)

Download

Production specifications, adhesive labels, June 2016 (available in German only)

Download

Status (master) xsd file (available in German only)

Download

Posting lists

Posting list, preparatory services, machine processable letters from the authorities (available in German only)

Download

Posting list, preparatory srvices, hybid letters from the authorities (available in German only)

Download

Posting list, letters from the authorities, advice of receipt, machine processable (available in German only)(available in German only)

Download

Posting list, letters from the authorities, advice of receipt, non machine processable (available in German only)(available in German only)

Download

Posting list, hybrid letters from the authorities, advice of receipt (available in German only)

Download

Consolidated posting list postal branch authorities (available in German only)

Download