E-Letter

Service Post Business Solutions: E-Letter

Industry: Financial and Insurance Services

Generali Austria is one of the country’s leading insurance groups and offers comprehensive insurance and retirement planning solutions for individual and corporate customers. With approximately 4,500 employees and about two million customers in Austria, Generali focuses on service quality, digitalization, and long-term customer relationships.

Challenge and Solution

An overview of the initial situation at Generali Versicherung AG and our approach to solving it.

Challenge Solution

Each and every day, Generali Versicherung AG sends numerous physical items including insurance policies, account information, invoices, and other documents to the company's clients

As early as in 2016, when Generali was looking for a solution for reducing resources and shipping costs, the company decided to offer electronic service via its client portal. In addition, to serve even more people electronically and to reach even those clients who do not yet use the client portal, the insurance company started offering the E-letter service by Post Solutions in late 2017. "At Generali, we believe in direct and straightforward communication with our clients. Getting important items electronically to our clients without delay is a top priority for us", said Stefan Koller, head of internal organisation and central services at Generali.

Result

450,000 E-Brief users
50% savings with electronic delivery
100% sustainability

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