Digital Inbox Basic

Service Post Business Solutions: Digital Inbox

Industry: Health and Social Services

SVS (Social Insurance for the Self-Employed) is the social insurance provider for the self-employed, business owners, farmers, and newly self-employed individuals in Austria. With approximately 1.3 million insured individuals, SVS provides health, pension, and accident insurance benefits, as well as modern digital services for its customers.

Challenge and Solution

An overview of SVS’s initial situation and our approach to solving it.

Challenge Solution

The SVS, Social Security Institution for the Self-Employed, was looking for a digital incoming mail processing solution that would ensure considerable time and cost savings and improved quality. The tricky part of this solution was the transport logistics setup. We were receiving items from roughly 20 different addresses at our mailroom which were then transferred digitally to the institution for further processing.

Österreichische Post Business Solutions will take care of all incoming mail processing on behalf of the SVS whose items will be rerouted to the mailroom using the redirection service for on-site digitisation. Since all information will be available electronically, customer service employees will be able to find it more quickly and provide more comprehensive assistance. This translates into improved protection and social security for all clients, while their inquiries will be processed more swiftly. On the whole, processing and response times decreased dramatically. SVS is taking its speed and efficiency to the next level while complying with maximum data protection and quality standards.

Result

Time and cost savings through digitization and effective organization of incoming mail
Highest data security standards
Higher customer satisfaction through 360-degree consulting and shorter response times

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