Noticeable relief in day-to-day operations by outsourcing outgoing mail processing

Service Post Business Solutions: pickup of outgoing mail, franking with cost-centre allocation, and posting

Industry: Arts, culture & events

The Vienna Volkstheater is one of Austria’s most renowned theatres, offering a diverse repertoire ranging from classical productions to contemporary works and socially relevant performances. As a key institution within Vienna’s cultural landscape, it attracts a broad audience and makes an important contribution to cultural discourse.

The challenge and our solution

Below, you will find an overview of the initial situation at VOLKSTHEATER and our solution.

Challenge Solution

Processing outgoing mail posed a significant organisational and time-intensive challenge: franking required detailed knowledge of available options and postage optimisation, and cost-centre allocation was similarly resource-heavy. In addition, long walking distances and waiting times when handing in mail in person created further strain on day-to-day operations.

Post Business Solutions took over the handling of outgoing mail – from picking up business mail to meter franking with cost-centre allocation and final posting. Thanks to tailored logistics solutions and fixed pick-up times, the entire mail-handling process was made significantly more efficient. The solution also enables seamless integration into the Volkstheater’s existing workflows and ensures reliable, predictable and professional processing behind the scenes. This not only frees up valuable staff resources but also provides lasting relief for internal processes – a real added value for a cultural institution with demanding organisational needs.

The result of our collaboration

By taking over the entire processing of outgoing mail – from pickup and franking to transparent cost-centre allocation and reliable posting – a previously complex and time-consuming process at Vienna Volkstheater has been significantly simplified. The solution provides noticeable relief in day-to-day operations, creates organisational clarity, and enables efficient, predictable mail logistics behind the scenes.

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What VOLKSTHEATER says about the collaboration

“Outsourcing our outgoing mail has noticeably simplified our workflows. What used to require many small steps and constant coordination now runs in a structured, clear and reliable way in the background – providing real relief.”

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