How can I make a damage report?

  1. Go to damage report
  2. File damage report at your local postal branch 

The damage report is free of charge.

Important information

Only recipients in Austria can report damages to items received from abroad. For items sent abroad, the recipient abroad needs to report the damage to the delivery service in question after the item has been delivered.
Be sure to take digital pictures of the merchandise including the packaging and describe the damage. This is very important for processing the claim.
Please keep the item (entire content and original packaging) until you hear back from the person processing the claim (7 days maximum).
Please notify the sender as well. Any claims may subsequently be settled pursuant to our GTC, usually with the client of Österreichische Post.