Information and declarations regarding customs impediments

The value indicated by the recipient is not plausible and has to be checked. For the customs declaration, either an invoice or an order confirmation including payment confirmation (e.g., PayPal statement, credit card statement) is required. If there are several articles, we will need the price per item. Please note that we cannot accept documents in Chinese, Cyrillic, etc. script and that we do not accept proforma invoices.

Gift parcels:
Even if you are sending a gift, you need to indicate the value and the content of your item,

If provided documents confirm the originally indicated value, we will not charge you the processing and storage fee.

For the customs declaration, either an invoice or an order confirmation including payment confirmation (e.g., PayPal statement, credit card statement) is required. If there are several articles, we will need the price per item. Please note that we cannot accept documents in Chinese, Cyrillic, etc. script and that we do not accept proforma invoices.

Gift parcel:
Even if you are sending a gift, you need to indicate the value and the content of your item.

For the customs declaration of pharmaceutical products, a corresponding import permit pursuant to the 2010 Austrian Pharmaceutical Product Import Act as amended is required, unless an exemption as defined in the 2010 Pharmaceutical Product Import Act exists.

For additional information, please see this link.

For the customs declaration, an import permit pursuant to the 2011 Foreign Trade Act as amended is required.

To complete the customs declaration, a confirmation regarding import privileges from the Ministry of Foreign Affairs in its original letter form is required, e.g. for certain objects of diplomatic representatives.

For the customs declaration of return items worth less than EUR 1,000, a copy of the Air Waybill (AWB) or a mail posting certificate is required. For items worth more than EUR 1,000, an e-exit result message is required in addition to the aforementioned documents.

A business licence for trade activities and commercial agents pursuant to the 1994 Industrial Code as amended is required for the customs declaration of tobacco products as defined in the Tobacco Monopoly Act of 1996 as amended and tobacco products as well as related products as defined in the Tobacco and Non-Smoker Protection Act as amended, including e-cigarettes and other liquids.

A tobacco product or related product as defined in the Tobacco and Non-Smoker Protection Act as amended is any product intended to be smoked, sniffed, sucked, or chewed, provided that it consists fully or partially of tobacco, as well as any novelty tobacco products, herbal smoking product, electronic cigarettes and their liquids.
Importing such tobacco products is only permitted for recipients who hold the business licence indicated above.

Your item might contain goods as defined in Annex I of Regulation (EU) 2023/956 on establishing a CO2 Border Adjustment Mechanism ("CBAM Regulation").

If such goods are included, under Article 35 of the CBAM Regulation, you as the importer have a reporting obligation: this means you are required to submit a report to the European Commission for the CBAM goods imported in a calendar year's quarter, no later than one month after the end of that quarter. Further details are available at www.bmf.gv.a (currently under Topics => Climate Policy => Carbon Markets – Emissions Trading => Carbon Border Adjustment Mechanism (CBAM)). These reporting obligations will not be undertaken by Österreichische Post AG.

Österreichische Post AG can only register your item with Austrian customs and deliver it to you if you authorise Österreichische Post AG as a direct representative.

• If this is desired, we kindly request you to sign the power of attorney included with the customs declaration supplement. Please send the signed power of attorney along with your feedback to Österreichische Post AG. This power of attorney pertains solely to the customs declaration; it does not alter the aforementioned reporting obligations specific to you. The power of attorney can be revoked at any time via registered letter.
• If you do not sign or incompletely sign the power of attorney, Österreichische Post AG will return the goods to the sender. Your reporting obligation will then be waived.

For the customs declaration, the documents indicated in the letter are required.