Dual delivery

Dual delivery

Dual delivery for businesses

For dual delivery, Austrian Post accepts your data and checks if the recipient can be reached electronically. If so, we provide inexpensive delivery to the e-letterbox as an e-letter. If not, we will print the document, insert it into an envelope, and deliver it physically. This is how your item always finds the most inexpensive way to your customers.

Your benefits with dual delivery

Benefits of Dual Delivery

These business use dual delivery to their advantage

Dual delivery customer logos

How does dual delivery work?

Dual delivery combines our e-letter and transactional printing services to provide a comprehensive solution. It is the interface between print centres and e-letter recipients:

For transactional printing, printing data are transmitted via an interface or SFTP upload.

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For which businesses is dual delivery the right choice?

Large businesses benefit from dual delivery and transactional printing. Before printing any item, the system checks if recipients can be reached electronically. If this is the case, they will receive their item in digital format. If not, Austrian Post will print and deliver in the usual quality. This makes sending your business mail cost-efficient and resource-friendly.

Do you need an efficient solution for sending smaller quantities?

Smaller mailing volumes can be sent via the EinfachBrief online portal. Austrian Post takes care of printing, enveloping, and posting. Your mail can be sent either electronically as an e-letter or physically by post.

More sustainability with dual delivery

Dual delivery not only ensures that items find the most inexpensive way to your customers. It also reduces the carbon footprint of any business by saving paper and mileage and allowing for eco-friendly communication.

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Frequently asked questions

While e-mails may transmit sensitive documents or recipient data without security, the e-letter deposits this information in a security-certified portal: the e-letterbox.

No. E-letters are not e-mails. Items such as documents, contracts, or invoices are transmitted to Austrian Post in electronic format and then delivered to the e-letterbox as e-letters.

Businesses transmit letters (e.g., contracts or invoices) electronically to Austrian Post. These items are then either delivered in digital format to the e-letterbox as e-letters or to the letterbox as traditional letters.

No. E-letters are only free for recipients.

Our clients' success stories

UniCredit Bank Austria

Success story:
UniCredit Bank Austria

Increased efficiency and security as well as postage reduction by 50 % thanks to the implementation of dual delivery.

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Generali Versicherung AG

Success story: Generali Versicherung AG

The implementation of 450,000 e-letterboxes drastically reduced shipping expenses.

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KSV1870

Success story: KSV1870

Thanks to electronic sending and instant transmission of items, KSV1870 benefits from increased efficiency and reduced costs.

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Do you have questions about dual delivery?

Use our contact form and the Post Business Solutions team will be in touch shortly!

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