Mailroom Management

Service Post Business Solutions: Professional Management of Your Mailroom

Industry: Sales Organization for Tire Solutions

Continental is an international automotive supplier and tire manufacturer. The Austrian subsidiary sells tires and related mobility solutions in Austria.

Challenge and Solution

An overview of the initial situation at Continental Reifen Austria GmbH and our approach to solving it.

Challenge Solution

The mailroom and call centre at Continental Reifen Austria GmbH were highly cost-intensive. In addition, the company was finding it hard to use its personnel for maxmum benefit. Continental Reifen Austria GmbH was hoping for Österreichische Post to achieve effective process optimisation and to increase the service level.

Post Business Solutions now operates the internal mailroom of Continental Reifen Austria GmbH located in Wiener Neudorf. Since we took over in 2008, we have gradually expanded our range of services and today, we are in charge of facility management and reception services as well.

Continental Reifen Austria GmbH entrusted its mailroom and call centre to Österreichische Post in an effort to lower costs while increasing the service level. After an in-depth analysis, we were able to suggest optimisation measures and implement them. Since then, the on-time delivery and collection of daily mail is ensured. We deliver mail directly to the departments and prepare outgoing mail for posting.

Result

Elimination of a shared vehicle
50% cost reduction
High level of service
Consistent business hours

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