The latest information from our customer service


Please see our FAQ for answers to frequently asked questions. If you have any additional questions, we will be happy to help.


Frequently asked questions at the Österreichische Post customer service:

Please enter your tracking number in our tracking service to get an overview of your item's status. 

Use our contactless services to take care of all your postal needs on the go. Go to our website to redirect, forward or have parcels dropped off.
Some services require you to prove your identity. The identity verification process is done by our customer service in a swift and easy process. For additional information, please see identity verification.

If we haven't provided a satisfactory answer to your question, please use our contact form at to get in touch with us.

You can also call us at the following numbers:

For private clients, we are available at +43 800 010 100.
Monday through Friday: 7:00 a.m. to 7:00 p.m.
Saturday: 8:00 a.m. to 1:00 p.m.

Our product assistance for business clients is available at the number below:
+43 800 212 212
You can call us from Monday to Friday between 8:00 a.m. and 5:00 p.m.

If you have any questions about your item's status, please use the chat function available at

In our Österreichische Post self-service areas, you can package, frank, and post your items 24/7. If you need assistance, please call or self-service hotline at:
+43 800 01 01 01
Monday through Friday from 7:00 a.m. to 8:00 p.m., Saturday from 8:00 a.m. to 8:00 p.m. (no service on holidays) 

Use our rate calculator to determine postage for your item before you post it.

Please note that the rates determined by our rate calculator are not binding. The actual rate will be determined at the postal branch. Please also note our GTC for specific products.