Customs Information, International Letter Mail

Customs regulations for exporting letters with merchandise

All letters with merchandise that weigh up to 2 kg mailed to countries outside the EU (third countries) are subject to a customs declaration as defined by applicable customs regulations.

For specific countries, please research all applicable export and import regulations as well as customs regulations.

As of 1 January 2021, item and customs data must be entered electronically for letter mail and parcels with merchandise sent to countries outside the EU (third countries).

If you do not have the option of entering these data electronically, Österreichische Post can do this for you. As of 1 January 2021, we will be charging a fee of EUR 2.90 for this service.

To enter the data before posting your item, please use the following link:

Online customs form

A CN 23 customs form will be created. Please affix it to your item.

In addition, general prohibitive provisions as defined in our GTC International Letter Mail apply.

Customs clearance for importing letters with merchandise

When importing letters with merchandise from third countries, the recipient will be charged the following fees provided that the item content is subject to custom duties:

  • Import duties (import VAT, customs duties)
  • Customs handling fee in the amount of EUR 10 (net)