Franking machines for business clients

Do you affix postage manually and would you like to make your mail handling easier? We've got you covered! Just use a fully automatic franking machine to pay for postage efficiently, add postage credit 24/7 and conveniently frank your items. In addition, you will get a postage discount of 1% every time you add postage credit.

You can add postage electronically to frank domestic and international items. The process is straightforward and convenient. You can use the franking machine for PRIO and ECO letters and packets. PRIO items can be posted at Österreichische Post service locations and PRIO items without additional services can be posted 24/7 in our self-service areas and in letterboxes.
ECO letters can only be posted at Österreichische Post service locations.

Save time 

The more letters you post on a regular basis, the more you will feel how time-saving this process is. Small systems pay off even for small average volumes of 10 to 20 items per day.

Save money

You will get a 1% discount every time you add postage credit.

Customise your items

You can also add personalised indicia with your company logo to increase the advertising effect.

Four franking machine manufacturers

Franking machines are not manufactured or sold by Österreichische Post, but by four authorised manufacturers in Austria. For detailed information about franking machines, please contact the manufacturers directly.

Registering your franking machine 

When you purchase a franking machine, the manufacturer will register it with Österreichische Post so that you will be able to use it. To do that, the manufacturer will need the user agreement agreement signed by your company. This contract will be forwarded to Österreichische Post.

Adding postage credit

In order to pay for postage with a franking machine, you need to add postage credit to your franking machine. For information about technical requirements, please ask the manufacturer.

Changes to your franking machine

Please inform the manufacturer of your franking machine about any changes to your company name, your address, or the location of your franking machine. The manufacturer will then forward this information to Österreichische Post.

Refunds for postage from erroneous franking

  • Complete the postage refund form.
  • As proof of erroneous franking, you can provide the franking impressions from your franking machine on envelopes, labels, etc.
  • Take the form and the proof to an Österreichische Post service location of your choice. At the service location, you will receive a free and preaddressed AFM envelope.
  • Please place the proof along with the completed postage refund form in this envelope and post it at the counter of the Österreichische Post service location.
  • After we have received and reviewed your documents, we will transfer the amount to the bank account indicated by you.
  • Per postage refund request and franking machine, we will charge a fee of EUR 50 (net).
  • If the refund is below the fee of EUR 50 (net), there will be no refund because in this case, the fee would exceed the refund amount.
  • Since the originally granted postage discount will be deducted in the case of a refund, the minimum postage amount for a refund is EUR 60.62 (gross).
  • For detailed information about the postage refund fee, please see the terms of use for franking machines and the price list for franking machines. Both documents are available for download below.
     

Cancelling the registration for your franking machine

You can cancel your franking machine's registration at any time by contacting the manufacturer.

Refund of remaining postage after you cancel your registration

If you cancel your franking machine's registration and a credit balance remains, you can request the refund of this credit. To do that, please follow these steps:

  • Complete the postage refund form.
  • As proof, you will need written confirmation about the remaining credit from the franking machine manufacturer.
  • Take the form and the proof to an Österreichische Post service location of your choice. At the service location, you will receive a free and preaddressed AFM envelope.
  • Please place the proof along with the completed postage refund form in this envelope and post it at the counter of the Österreichische Post service location.
  • After we have received and reviewed your documents, we will transfer the amount to the bank account indicated by you. Our postage refund fee will be charged here as well. Please note the information provided above (postage refunds for erroneous franking).

Consumables

Consumables for your device (e.g., colour cartridges) are available from the manufacturer of your franking machine. Österreichische Post does not sell franking machines or consumables.

Technical problems

In the case of technical problems, please contact the manufacturer of your franking machine.

Additional information is available in our franking machine information sheet available in the download area below. 

 

Discount on postage

Every time you add postage credit to a latest generation franking machine, you will receive an immediate 1% discount on the postage you are adding. 

Availability 24/7

You can add postage credit and frank your items 24/7.

Post PRIO items in letterboxes and posting boxes

PRIO items without any additional services can conveniently be posted in letterboxes or in posting boxes at postal branches with self-service areas. ECO items may not be posted in posting boxes in self-service areas or letterboxes.

Cashless postage payment

You can add postage electronically any time you want. The cashless invoicing process will be handled by the manufacturer. 

Define cost centres

You can define different cost centres for individual billing. This allows you to match the use of postage to specific departments.

Save time

Large volumes of mail can be handled easily. Additional modules, e.g., automated loading, letter scales, folding and envelope stuffing technology, etc. make your mail handling processes even easier and also more efficient.

Advertising indicia

You can use customised advertising indicia as an easy way for your letter mail items to stand out from the crowd. You might choose your company's logo to achieve an additional advertising effect with every item you post.

Traceability

Every item will have its unique identifier thanks to the continuous numbering, which makes items easy to trace.
 

Security

Every franking machines produces tamper-proof imprints. 

Convienently add additional services

Our additional service "registered mail" will be added to the postage. Some models offer the option of managing a registered mail bar code and print it on the items.

To request a customised quote from the franking machine manufacturers, just complete our franking machine checklist and send it to afm@post.at.

Since Österreichische Post does not offer franking machines, we will be happy to forward your inquiry to the manfacturers.

Do you have any questions or do you need assistance? In that case, we recommend getting in touch with one of the manufacturers listed below.

Francotyp-Postalia GmbH

Concorde Business Park 1, B5
2320 Schwechat
Tel.: 01 / 361 95 18 - 10
Fax: 01 / 361 95 18 - 80
E-mail: office@francotyp.at
www.francotyp.at

Frama Austria GmbH

Modecenterstraße 22
Top D71, Ebene D
A-1030 Vienna
Tel: 0800 22 55 09
Fax: 0800 22 55 90
E-mail: info@frama.at
www.frama.at

Intimus International Austria Ges.m.b.H.

Ernst Melchior Gasse 20
1020 Vienna
Tel: +43 1 2583621 - 30
Fax: +43 1 2583621 - 34
E-mail: contact.at@intimus.com
www.intimusinternational.com

Quadient Germany GmbH & Co. KG, subsidiary in Austria (formerly Neopost)

Liebermannstraße F15/301, campus 21
2345 Brunn am Gebirge
Tel: 0800 100 222
Fax: 0800 100 222 100
E-mail: info.at@quadient.com
www.quadient.at

Go to GTC

All relevant information is available under "Rate overview - franking machines" and "Terms of use for franking machines".


Franking machine checklist (available in German only)

Download

Franking machine guidelines (available in German only)

Download

Request for postage reimbursement (available in German only)

Download

User agreement (available in German only)

Download