Order processing

Our solution for automated order processing will take care of the entire process for you, ranging from digitisation and classification all the way to data extraction and provision of structured data formats that you can automatically import into your IT systems.

Order processing comes with several challenges because during the order process, undesired yet inevitable media inconsistencies occur fairly frequently. Oftentimes, orders are transferred in an unstructured and non-machine readable format via mail, e-mail, or fax. The subsequent manual recording of orders in a company's IT system ties up a lot of resources and leaves plenty of room for error. Use automated data processing to receive structured data for further use.

How automated order processing works

  1. Orders received via mail, fax, or e-mail
    Each and every day, your company receives countless orders in physical or electronic format via letter, fax, or e-mail.
  2. Data consolidation
    All incoming channels for your orders reach us in one place. Physical mail items are identified right at the mail distribution centre and transferred to us before the distribution and forwarding process begins. This ensures swift processing.
  3. Digitisation
    We open physical mail items and our employees digitise them using high-end scanners. They determine what kinds of orders will be processed and which ones will be forwarded to you unopened.
  4. Data extraction and classification
    The newly digitised orders from all channels are subseqently classified by our software using self-learning algorithms and artificial intelligence. Data contained therein will be extracted.
  5. Quality assurance & validation
    To ensure the highest possible data quality, our employees will check extracted data. This combination of artificial and human intelligence ensures a quality level of over 99 % of correctly extracted data.
  6. Conformity review
    All data will be subject to a conformity review as defined by you. This might include a check for valid customer numbers, correct order positions or signatures.
  7. Delivery
    The newly structured orders will then be shared with your company and all downstream IT systems for further and automated processing.
  8. Archiving
    After processing, we will return physical documents such as letters to you or store them for a determined period of time. Afterwards, these documents will either be moved to your archive or disposed of in compliance with data protection regulations.

Your benefits

  • Saves money thanks to optimised business processes
  • Significantly reduces processing costs
  • Automated recognition and transfer or order details
  • Reduces employee workload thanks to automated order processes