Optimize returns processing: More efficiency with professional returns management

In returns management, we place great emphasis on ensuring that returns are processed quickly and cost-effectively. We inspect, classify and utilise returned items to make sure they are reintroduced into the supply chain as soon as possible. The process is divided into several steps, which help to ensure efficient processing and make the best possible use of the goods cycle.

1. Receipt and classification

• Accepting returns from shipping partners
• Inspection of article condition
• Stock entry according to customer specifications

2. Reporting

• Documentation and analysis of reasons for returns
• Assessment of damage rates
• Confirmation of return entry, triggering of automated credits

3. Further processing of returns

3a: Preparation for reshipment

• Repackaging items to allow for reshipping
• Inspection and cleaning of any signs of use
• Minor repairs as per customer specifications

3b: Disposal

• Proper disposal through our existing partner companies
• Destruction compliant with data protection regulations
• Documentation and reporting on completed disposals