The Investor Story of Austrian Post

Reliability and predictability are the foundation stone of Austrian Post’s investment story. This reliability and predictability are reflected in the form of dividends. Austrian Post has been publicly traded on the Vienna Stock Exchange since May 2006 and has shown an impressive track record. Even in challenging times, the company has always delivered on the promise of its investment story.

Solid Business Model

  • Increase in revenue with leading market position in Austria

  • Sustainable profitability due to an efficient cost structure

Attractive Dividend Policy

  • Further development of dividends based on profitability and generated cash flow

  • Annual dividend distribution of at least 75% of the Group net profit planned

Promised – Delivered

  • Prudent and realistic guidance with clearly-defined objectives

  • Clear commitment to achieve communicated targetsit planned

Decarbonisation of Logistic

  • Group-wide reduction in fossil energy sources

  • Massive reduction in carbon emissions in Austria by 2030

Austrian Post is operating in a market environment that is subject to constant dynamic change. This was already the case before the outbreak of the COVID-19 pandemic and, to some extent, this trend has become even more pronounced as a result of the crisis. This is why we always have to critically question our own business model and adapt it if need be. For years now, digitalisation has been the driving force of change in the postal and logistics market, a trend that is both a challenge and a considerable opportunity and has been accelerated by COVID-19, at least in the short term. The challenge lies in the ongoing trend towards e-substitution and the associated drop in the letter mail business. At the same time, the strong increase in e-commerce is driving growth in the parcel business. Globalisation, consolidation and competition are further trends that are having an impact on Austrian Post’s business model. The issue of sustainability has become fundamentally more important in recent years. This has been a serious issue for some time, and addressing it will be essential for any modern postal company in the future – employees, customers and stakeholders expect sustainable action. In order to take account of these trends and at the same time make greater use of the opportunities and challenges arising in our corporate environment, Austrian Post’s previously implemented strategy was updated in 2020.

The strategy rests on three cornerstones that share a common core, with sustainability, diversity and customer orientation as the overarching guidelines: 

  1. Defending Market Leadership and Profitability in the Core Business
    Austrian Post is the market leader in the domestic letter mail, direct mail and parcel business. Its business strategy is designed to enable the company to maintain this strong position and expand its leadership, particularly with respect to parcel delivery. In addition to ensuring the profitability of its services, Austrian Post keeps its focus on high-quality service.

  2. Profitable Growth in Near Markets
    In addition to its core business, Austrian Post is pursuing a growth strategy that focuses on “near” markets. The term “near” is to be understood both regionally and in terms of the business model. Growth opportunities that are classed as being “near” in geographical terms, for example, include the Southeast and Eastern European regions, with a particular emphasis on the parcel business.

  3. Development of Retail and Digital Offerings for Private Customers and SMEs
    Austrian Post is striving to use its nationwide branch network, along with its strength among private customers and SMEs, to expand and develop new physical and digital business models. Within the branch network, physical services are increasingly being digitalised or supplemented. bank99, Austrian Post’s new bank, is the logical next step in the development of Austrian Post’s traditional range of financial services. shöpping sees itself as “the” Austrian marketplace for Austrian retailers and – also driven by the COVID-19 pandemic – was able to almost treble its retail sales in 2020. 

Sustainable Strategic Targets

Market environment

  • 2021 continues to be impacted by the pandemic and government-imposed measures 
  • Assumption of further economic recovery during the second half of the year
  • Business development influenced by high volatility
  • Closing of ING retail business expected by the end of 2021


  • Revenue increase of about 15% expected in 2021
    • Stability or slight decline possible in the Mail Division
    • Strong increase of about 35% in the Parcel & Logistics Division forecasted, supported by the integration of Aras Kargo
    • Ongoing revenue growth in the Retail & Bank Division


  • Ongoing implementation of investment programme in Austria: capacity expansion of 50% in 2020-2022
  • Austrian CAPEX 2021: Growth CAPEX of more than EUR 60m in addition to maintenance CAPEX of about EUR 70-80m. Property purchases of about EUR 20m are possible. 
  • International CAPEX 2021: Planned investments of approx. EUR 20-30m in CEE/SEE and Turkey


  • Targeted increase in operating Group EBIT of at least +20% (basis 2020 EBIT: EUR 161m)
    • Expected stable or slightly declining development in the Mail Division 
    • Earnings improvement in the Parcel & Logistics Division of +50% expected
    • Improved earnings in the Retail & Bank Division