Easy parcel forwarding anywhere in Austria

Are you expecting a parcel but won't be home when it arrives? No worries! We make parcel forwarding to any destination in Austria easy and straightforward. Use our one-time or permanent parcel forwarding service to receive all your items at a different delivery address. This will save time, trips, and even CO2.

Have your parcels forwarded to any branch/partner/shop (postal branch, Österreichische Post partner, or Herms ParcelShop) or pickup station anywhere in Austria or choose your preferred neighbour at home.

If needed, you can change or cancel the selected delivery option at any time for individual items.

One-time parcel forwarding
To order our one-time parcel forwarding service, you can go to track and trace  or use the Österreichische Post app.
You can forward your parcel to any branch/partner/shop (postal branch, Österreichische Post partner, or Hermes ParcelShop) or pickup station anywhere in Austria or choose your preferred neighbour or a preferred spot at your home. You can also use the preferred delivery day service to reschedule delivery by up to 5 business days.

Easy steps Benefits
  1. Define how long you would like the permanent parcel forwarding to be active and enter the information.
  2. Enter the address for which you are setting up the permanent parcel forwarding.
  3. Define where you would like your items to get forwarded to. You can choose between branches/Österreichische Post partners/shops, pickup stations, and your preferred neighbour.

Important information

To order our permanent parcel forwarding service, please go to your Österreichische Post ac-count and click on "My delivery services."

Permanent parcel forwarding is available for up to two years. To set up this service, we need to check your data against our database. The data in your Österreichische Post account (name and address) needs to match the electronic item-related data that the sender shares with us. This means that, for instance, if you have entered a middle name in your Österreichische Post account but didn't for the online shop from which you order, the data check will not be successful. If we cannot perform the data match, we will deliver the item to the indicated address.

 

To order our parcel forwarding service, you must previously register and verify your identity.