You have received a notification ("yellow notification"). On this notification, you will find the date from which you can pick up your item as well as the Austrian Post service location where your item is waiting for you.
Please note:
Official RSa letters and items with the "DELIVER TO ADDRESSEE ONLY" service can only be picked up by the recipient in person.
Official RSb letters can be collected by substitute recipients with a deposit slip/notification and ID.
To allow substitute recipients to collect parcels and registered letters, they will need the notification ("yellow notification").

If you haven't received a notification, you can still collect your item as the recipient, even without the "yellow notification." In this case, please bring a valid photo ID (passport, ID card, driving licence). You can check when your item is ready for pick-up in your Austrian Post account under "My items."
Please note:
Official RSa letters and items with the "DELIVER TO ADDRESSEE ONLY" service can only be picked up by the recipient in person.
Official RSb letters can be collected by substitute recipients with a deposit slip/notification and ID.
To allow substitute recipients to collect parcels and registered letters, they will need the notification ("yellow notification").
If your item is ready for pick-up at an Austrian Post branch, please go to the counter with your photo ID (passport, ID card, driving licence) and your item number. Our staff will retrieve your item from the pick-up station and hand it to you.
If your item is in a pick-up station not located at an Austrian Post branch, please contact our customer service.

Please report any damage immediately upon discovery, and at the latest within 7 days of delivery (excluding Sundays and public holidays). You can initiate a damage assessment at one of our Austrian Post service locations. A damage report can also be submitted online through your Austrian Post account. Upload photos of the damaged item, as digital images of the item and its packaging, along with a description of the damage, are crucial for processing the claim.
Please keep the item (including all contents and the original packaging) until you receive feedback from the handling agent (for up to 7 working days). All information about the next steps and how to submit a damage report is available here.
What is the exact procedure for a damaged parcel from abroad? If the item is damaged, in addition to reporting the damage to Austrian Post, the sender must contact the chosen delivery service in the country of destination after delivery. The sender can initiate an item inquiry in this case, during which liability issues for the respective damage case will also be clarified.

To investigate the whereabouts of your item, we need you, as the sender, to authorise an item inquiry. Only the sender can initiate this process. Due to the extensive research involved, the item inquiry typically takes at least 2 weeks. For all international items, the inquiry can only be initiated by the sender or through the international carrier. For items going abroad, an inquiry is usually advisable only after 2-3 weeks, depending on the country of destination. Detailed information about item inquiries is available here.

You will receive an e-notification for all items for which shipping information is available and that matched the data in your Austrian Post account. No shipping information is usually available for parcels posted by private customers, at an Austrian Post branch or at an Austrian Post partner, except if parcel stamps were used.

Shipping information is information that the sender shares with Austrian Post to allow for delivery. As a minimum, this includes the name and address. The information is exclusively used for delivery and will not be shared with third parties.

Shipping information (name and address as a minimum) is required for e-notifications. This information is currently only recorded for parcels.