Identity verification for private and business clients

Why identify?

In order to ensure the security, confidentiality and self-sufficiency of your online orders, identification is required in order to use the entire online service. As part of the identification process, you will be uniquely identified using your ID data and personal signature.
You can find all information on identification as a business customer here.

Identify as a private customer

Video Chat Identification

Via video-chat

Identify instantly in the browser in a few minutes.

Go to video-chat
Mobilephone signature

Via mobile-signature

Identify instantly with mobile signature already in place.

Go to mobile-signature
Contactform private

Via the contact form

Our postal customer service will identify you in 1-2 business days.

Go to contact form
Postoffice private

In a post office

Form to be filled out in advance and identified on site.

Go to form

Identify yourself as a business customer

As a business customer, you can identify yourself at any postal branch, via the contact form or by contacting your personal customer advisor.

Contactform private

Via the contact form

Our postal customer service will identify you in 1-2 business days.

Go to contact form
Postoffice business

In a post office

Form to be filled out in advance and identified on site.

Go to form