Identity verification for private and business clients

Why identify?

In order to ensure the security, confidentiality and self-sufficiency of your online orders, identification is required in order to use the entire online service. As part of the identification process, you will be uniquely identified using your ID data and personal signature.
You can find all information on identification as a business customer here.

Identify as a private customer

Via ID Austria

Identify instantly with ID Austria already in place.

Go to ID Austria

Postal service employee in a yellow uniform standing behind a service counter inside an Austrian Post service location.

In a post office

Form to be filled out in advance and identified on site.

Go to form

Via photo identification

Identify instantly with your smartphone

Go to photo identification

Identify yourself as a business customer

As a business customer, you can identify yourself at any postal branch, via the contact form or by contacting your personal customer advisor.

Person working on a laptop at a desk with smartphone and glasses.

Via the contact form

Our postal customer service will identify you in 1-2 business days.

Go to contact form

In a post office

Form to be filled out in advance and identified on site.

Go to form

How can I carry out the photo-based identity verification process and how long does it take?

You can do the photo-based identity verification process anytime online. After you have uploaded your pictures, it usually takes 3-4 minutes for the system to check your documents. In some cases, this process might take a little longer. After we have concluded the verification, we will notify you via e-mail and push notification in the Österreichische Post app.