Return items

It takes a lot of time to process return items, so let us take this task off your hands!

Even with the best planning, return items are hard to avoid. However, targeted returns management can help reduce return items in the future.

Let us take care of recording your return letters, Info.Mail items, Sponsoring.Post items, company newspapers, and newspapers.

We will electronically record the data of your return items and will then either physically deliver them to you or dispose of them; it's your choice. 

 

Your benefits:

  • Increases efficiency with updated addresses
  • Saves money thanks to fewer undeliverable items
  • Helps keep customer data updated pursuant to the GDPR
  • Optional: address check and return items correction for relocation addresses*

* Except Österreichische Post data matrix

 

Your options

We can either record and deliver your return items, record them and dispose of them or send them back to the sender.

Return items recording + item disposal, rates per 100 return items 

INFO.MAIL / SPONSORING.POST

Format ≤ 75g
> 75g
Small letters, machine-processable, with Österreichische Post data matrix EUR 34.00 --
All other formats with data matrix or bar code EUR 36.00 EUR 45.00
All formats with customer number registration EUR 37.40 EUR 46.50
All formats with name and address recording  EUR 47.50
EUR 56.00

LETTER MAIL

Format ≤ 75g
> 75g
Small letters, machine-processable, with Österreichische Post data matrix  EUR 15.50 --
All other formats with data matrix or bar code EUR 16.30 EUR 16.30
All formats with customer number registration EUR 17.00 EUR 17.00
All formats with name and address recording  EUR 28.20 EUR 28.20

NEWSPAPERS

Format ≤ 75g > 75g
All formats with data matrix or bar code EUR 25.80 EUR 27.50
All formats with customer number registration EUR 26.00 EUR 28.30
All formats with name and address recording  EUR 37.00 EUR 39.00

Return items recording + items delivered to sender, rates per 100 return items

INFO.MAIL / SPONSORING.POST

Format ≤ 75g > 75g
All formats with data matrix or bar code EUR 39.30 EUR 49.00
All formats with customer number registration EUR 40.80 EUR 50.80
All formats with name and address recording  EUR 51.80 EUR 62.00

LETTER MAIL

Format ≤ 75g > 75g
All formats with data matrix or bar code EUR 16.30 EUR 16.30
All formats with customer number registration EUR 17.00 EUR 17.00
All formats with name and address recording  EUR 28.20 EUR 28.20

NEWSPAPERS

Format ≤ 75g > 75g
All formats with data matrix or bar code EUR 29.80 EUR 30.40
All formats with customer number registration EUR 30.20 EUR 30.80
All formats with name and address recording 
EUR 41.80
EUR 42.80

All rates apply to return items without inserts or samples. Separate rates for recording items with inserts or samples such as promotional items apply. All rates indicated in this overview are in euro and exclude all statutory taxes and duties, especially VAT. Rates apply until further notice. Subject to mistakes and typographical errors.

Company A

400 return letters with disposal, other formats with data matrix or bar code, consisting of 300 letters at 70 g each and 100 letters at 100 g each
3*15.5 EUR+1*16.3 EUR = EUR 65.20

Company B

200 return newspapers with delivery to the sender, with customer number recording, > 75g
2*30.8 EUR = 61.60 EUR

Return items recording options (available in German only)

Download


Contact return items recording:


Do you send out large mailing campaigns? In that case, the return items recording service by Österreichische Post might be interesting for you. Just send us an inquiry to retourenerfassung@post.at and we will be in touch shortly to schedule an appointment and issue a no-commitment quote. 

 

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