Digital yellow notifications

With our e-notification service for parcels, you will receive a yellow notification in your letterbox and an additional e-notification via e-mail or our Österreichische Post app on your smartphone.

Benefits:

Save time and pick up your parcel at your postal branch, at your Post Partner or at the pickup kiosk.
Notifications are sent directly to your smartphone and you will always have them on you.
To authorise another person to pick up the item on your behalf, just forward the e-notification to the person in question.

Important information:

For you to be able to use the free e-notification service, Österreichische Post AG needs your e-mail address. Commercial senders (mail-order companies) provide sender data (as a minimum, name and address) to Österreichische Post so that we can carry out the delivery process. We cannot trigger the e-notification process without sender data. No sender data are available for parcels from private clients.

Tip: Sender data are always generated when parcels are sent with a parcel stamp.
The e-notification service is available for parcels delivered by Österreichische Post. It is not available for letters because no sender data are available.
In the case of items that weigh 2 kilos or less, it is up to the sender to decide if the item is sent as a letter or as a parcel.

Additional information

Receive parcels

AllesPost

Parcel redirections

PO box, parcels

Forward parcels

Damage report

Location service

Preferred pickup station Preferred postal branch

Receive parcels, business clients

Will I additionally receive a yellow notification in my letterbox as before?

Yes. In addition to an e-notification, you will also receive the yellow notification you are familiar with, which will be placed in your letterbox as usual. You can use this yellow notification to pick up your parcels as you have done in the past. If you no longer need the yellow notification for pickup, you can dispose of it.

Do I have to sign up to use the e-notification service?

Registration is recommended, but not mandatory, in order to receive the e-notification, provided that the sender has sent us an e-mail address.

The advantage for registered customers is that even if no e-mail address was transmitted by the sender, the existing electronic data is compared with the registration data of the postal account (e.g. name and address). If the data match is positive, the e-notification can be sent to the e-mail address stored in your Post Account and displayed in your Post App. This allows us to clearly assign your parcels to you and send the e-notification.

Can I forward the e-notification to someone?

You can always forward the e-notification to a person you trust, thereby giving them the authorisation to pick up your parcel. For pickups at postal branches, an official photo ID is required.