Digital yellow notifications

With our e-notification service for parcels, you will receive a yellow notification in your letterbox and an additional e-notification via e-mail or our Austrian Post app on your smartphone. Therefore you can collect your parcels directly from a postal branch, a Post Partner, a Hermes ParcelShop, a parcel point or a pick-up station.

Benefits Requirements

You always know immediately when your parcel is ready for collection.
Notifications are sent directly to your smartphone and you will always have them on you.
Save time and pick up your parcel directly without having to collect the yellow notification from your letterbox at home.
To authorise another person to pick up the item on your behalf, just forward the e-notification to the person in question.

For you to be able to use the free e-notification service, Austrian Post needs the sender to provide electronic data (as a minimum, name and address). Furthermore, we must know your e-mail address to which the e-notification is to be sent. The e-mail address can be provided as follows:

The e-mail address is provided by the sender (optional).
For registered clients of Austrian Post: The consignment-related data provided electronically by the sender, such as name and address, are compared with the registration data in your Austrian Post account. If the data match is positive, the e-notification is sent to the e-mail address saved in your Austrian Post account (and displayed in your Austrian Post app).

If no e-mail address is provided, no e-notification can be sent.

Important information:

The e-notification service is available for parcels delivered by Austrian Post. It is not available for letters because no sender data are available. In the case of items that weigh 2 kilos or less, it is up to the sender to decide if the item is sent as a letter or as a parcel.
For private parcels, no e-notification can be triggered due to the missing data unless parcels are sent with a parcel stamp.
Please note that no e-notification is sent for collection from the mail collection box, but a physical yellow notification is deposited in the letterbox for this purpose.

Additional information

Receive parcels

AllesPost

Forward parcels

Damage report

Location service

Preferred pickup station Preferred postal branch

Receive parcels, business clients

Will I additionally receive a yellow notification in my letterbox as before?

Yes. In addition to an e-notification, you will also receive the yellow notification you are familiar with, which will be placed in your letterbox as usual. You can use this yellow notification to pick up your parcels as you have done in the past. If you no longer need the yellow notification for pickup, you can dispose of it.

Do I have to sign up to use the e-notification service?

Registration is recommended, but not mandatory, in order to receive the e-notification, provided that the sender has sent us an e-mail address.

The advantage for registered customers is that even if no e-mail address was transmitted by the sender, the existing electronic data is compared with the registration data of the postal account (e.g. name and address). If the data match is positive, the e-notification can be sent to the e-mail address stored in your Post Account and displayed in your Post App. This allows us to clearly assign your parcels to you and send the e-notification.

Can I forward the e-notification to someone?

You can always forward the e-notification to a person you trust, thereby giving them the authorisation to pick up your parcel. For pickups at postal branches, an official photo ID is required.

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