FAQ Online services
FAQ AllesPost®
Online services
When you shop online, you usually do not get to choose the shipping company that the online shop uses. With AllesPost®, you will receive all items from Österreichische Post at the quality level you are used to, no matter which parcel service was originally used to send you item.
AllesPost® gives you the option of receiving all your parcels from Österreichische Post, no matter the service provider the sender chooses. Your benefits:
- All parcels from a single provider
- Benefit from convenient Österreichische Post services for your parcels, including parcel forwarding, release delivery authorisation, etc.
- Delivery by Österreichische Post as usual
This service can be used for all merchandise.
The following exceptions apply:
- Items that are too large: maximum length 200 cm and maximum girth 360 cm (= length + circumference)
- Items that are too heavy: maximum 31.5 kg
- Declared value higher than EUR 510
- Items that include payments to the delivery person (cash-on-delivery, customs, etc.)
- Items with hazardous goods (see our GTC for sending hazardous goods)
- Registered mail
- Items that the sender must receive personally (e.g., mobile phones with a contract that needs to be signed)
Items with one or several of the characteristics mentioned above, advertising mail (e.g., catalogues) as well as damaged items will not be received.
Please note: AllesPost® has exclusively been created for receiving merchandise. Therefore, your AllesPost® address may only be used as a delivery address. It may not be used as an invoicing address or delivery address for letter mail.
Please note: use your AllesPost® address only if your item is not time-sensitive. There might be delivery delays (please see "Will I receive my items just as swiftly if I have them sent to my AllesPost® address?")
- 3-month subscription: EUR 14.90 including VAT following the fair use principle
- 12-month subscription: EUR 39.90 including VAT following the fair use principle
First-time clients can now try AllesPost® free of charge. To benefit from this offer, please go to allespost.at to request a coupon code for a free 3-month subscription.
The fair use principle means that you can use AllesPost®
- for a maximum of 10 items if you have a 3-month subscription
- for a maximum of 40 items if you have a 12-month subscription.
Fair use means that the AllesPost® address cannot be used for an unlimited amount of merchandise shipments. As a matter of course, it is up to you to decide the items for which you would like to use AllesPost®. Please make sure you do not exceed the following limits:
- 3-month subscription: 10 items maximum
- 12-month subscription: 40 items maximum
In the case of misuse, we reserve the right to cancel your AllesPost® subscription.
A known address is any address for which you will receive a suggestion after entering it in the "My data" field.
Please note: it might take a while until new addresses, e.g., addresses in a new building, are listed in the system.
Absolutely. You can cancel your subscription whenever you like. But please note that
there is no need to cancel your AllesPost® subscription.
- If you no longer want to use this service, all you have to do is stop using your AllesPost® address as your delivery address.
- After cancelling your AllesPost subscription, make sure you remove your AllesPost® address as the delivery address for all senders. If you cancel your subscription, we will no longer deliver items to your AllesPost® address.
- You always have the option of getting a new subscription after you have cancelled this service.
We will e-mail you your AllesPost® address along with important information about how to use it. Any deviation might result in our not being able to match your items to you and we would not be able to deliver them correctly. Against this background, please follow the instructions below:
Your AllesPost® ID for correctly matching your items to you. Therefore, please enter this information in an appropriate field of the delivery address, e.g., "company", "additional address line", "c/o", "address 2", etc. The name of the field will vary depending on the online shop. If such a field does not exist, you have two options:
- Some online shops allow you to use the "street number" field for the street number and the door number together and the "staircase/door" can be used for your AllesPost® ID.
- Use the field "title".
- If you do not see an appropriate field, please enter the AllesPost® ID into the name field before your first name.
If entering the street and door number using the "1/1" format is not allowed, please use "1 door 1" format.
"There are some items that Österreichische Post cannot process and can therefore not accept (see "For what items can I use this service?).
Please note: clients who have already provided a proof of identity can only change their name via our Österreichische Post customer service centre.
If the item includes a return label, we will send it directly back to the sender. If this is not the case, we have to rely on your getting in touch with our Österreichische Post customer service centre and providing a European address (excluding overseas territories and areas that are not part of the EU customs and fiscal area such as Greenland, the Canary Islands, Ceuta, Melilla, the Channel Islands, etc.) for returning it to the sender. We will not charge you for this.
It is up to you to decide what we should do with your item. You have the following options:
- Return to sender: if you would like to use this option, please provide a correct return address (see "Are returns possible with an AllesPost® subscription?")
- We will charge for delivery to any valid address in Austria.
In that case, please contact our Österreichische Post customer service centre to let us know it is an AllesPost® item:
- Call us at 0800 010 100
- Or e-mail us at kundenservice@post.at
- You can also use our contact form on our web site: post.at/kundenservice
FAQ Registering
Online services
Our Österreichische Post online services are available to all private clients and selected services are available to business clients.
After you have entered your data into the online form, all you have to do is prove your identity at any of our postal branches with a valid photo ID and a printout of your registration data.
- Private persons
- Business clients
FAQ identification
Online services
- Private persons
Complete your registration form and take it to the postal branch of your choice along with an official photo ID. We will check your ID data and will immediately give you access to our online services.
or
use the mobile phone signature to prove your identity
- Business clients
To be able to prove your identity as a business client, you need to be registered as a commercial client in an official register (company register, commercial register etc.) When you come to your postal branch, please have your valid picture ID and the register excerpt handy.
To prove your identity for your Post Online account, you can also go through our Österreichische Post customer service centre:
- Open an account on post.at
- Complete the contact form
- Our Österreichische Post customer service will review your documents, verify your identity, and get in touch with you via e-mail
- Clients can then use and pay for online services, e.g., redirections. on post.at
For additional information and other identification options, please click here.
Citizen card
Mobile phone signature
After you have received access to the mobile phone signature, you can prove your identity for Österreichische Post online services from the comfort of your home.
https://www.handy-signatur.at/PortalHandySignatur/
All you have to do is sign in once using your mobile phone signature. Use the log-in field on the right side. We will then check these data against your master data.
FAQ Online identification
Online services
During the online identification process, you will be entrusting WebID Solutions GmbH with verifying your identity via video chat. Therefore, you will need to accept the GTC and the data protection policy of WebID Solutions GmbH.
After your identity has been successfully verified online, you will be able to use all Post/on services by Österreichische Post immediately.
- You will need a device (e.g., a computer, laptop, or tablet) with an internal or external webcam (camera) and microphone
- An Internet browser that supports WebRTC (a protocol for secure video transmission). Once you start the online identity verification process, you will automatically be informed if your browser has the required specifications.
- A stable Internet connection
- Choose identification via your Internet browser.
- Enter your mobile phone number to receive the TAN (transaction number). Confirm that you have a valid ID handy and accept the GTC and data protection policy of WebID Solution GmbH.
- Start the video chat and tell the employee of WebID the transaction number you have received. He or she will guide you through the online identity verification process.
- To prove your identity, you must show him or her your ID. A picture will be taken of your face and of your ID.
- You will then receive a TAN via text message. Enter the TAN into the dedicated field and click on the "Confirm TAN" button.
- This concludes your online identity verification process.
An Internet browser that supports WebRTC is required; this is needed for the secure and encrypted video transmission. Among others, you can use
- Mozilla Firefox version 25 and higher
- Google Chrome from version Build 1180 and higher
- Opera version 20 and higher
If you use the Safari browser, you will have to download a WebRTC plugin.
- Have one of the employees of WebIT send you a new TAN.
- If you cannot enter the new TAN either: try deactivating Javascript in your browser. As an alternative, send an e-mail to service@webid-solutions.de.
- Transmission rate: Use this speed test to check your transmission rate. Ideally, it is 500 Kbit/s or more. Try stopping any active downloads or uploads as well as automated updates or any active Bittorent client (e.g., file sharing), e.g., by using the Windows task manager.
- Indirect connection: This might be a restrictive firewall that is routed between two computers via an intermediate station. This affects the transmission rate.
- Light conditions: Make sure you are in a brightly lit room during the video chat. Ideally, you will have a source of light behind you.
- If your webcam is connected to your device via USB: Remove all devices that you are not using at this time. As an alternative, try using a different USB port for your webcam. If your webcam is connected to a USB hub, it might help to connect it directly to your computer's USB port.
- Firewall or virus scanner: Adjust your settings, if necessary.
WebID stores data exclusively on servers in Germany. They use an encryption procedure for added security.
- When starting the video chat, you agree to Österreichische Post's sharing some of your data (title, first name, last name, mobile phone number, IP address, date of birth) with WebID. To be able to use the online identity verification process, you have to accept WebID's GTC and data protection policy.
- WebID will use the received data once for identification purposes. WebID will store data collected during the online identity verification process (e.g., headshot, picture of the ID) pursuant to the company's GTC. You can object to this data storage via e-mail.
- WebID will forward identity-related data collected during the identity verification process to Österreichische Post. We will store these data as a proof of identity for as long as you have an Post/on account.
WebID guarantees that your data are secure by using an encryption procedure that meets the highest technical standards. This makes sure that your personal data are fully encrypted:
- during data transmission from Österreichische Post AG to WebID
- when editing them during the identification process
- when saving the data
- when forwarding identification data to Österreichische Post AG
FAQ Login
Online services
You will then get the option of entering a new password.
FAQ Products and services
Online services
The following services are currently available:
- Redirections
- Authorizations to receive mail
- Pickup at preferred postal branch
- Vacation hold mail
- Notice of absence (on-site absence)
- PO boxes
- Release delivery authorisation
- Parcel stamps
FAQ E-letter
Online services
Sign in to www.post.at and go to "My profile" to see your data.
Or the sender address of Österreichiche Post AG is considered spam.
You will receive a letter with an activation code. Please enter this code on the web site. This will confirm your address and your e-letter letterbox will be ready to receive mail. You will then receive items from the companies you have selected in digital format.
As an existing Post/on client, the e-letterbox is part of your Post account. After you have signed in, you will see if your e-letterbox is ready to receive mail.
Österreichische Post app
How to confirm your address in the Österreichische Post app: choose the menu item "E-Brief" and sign in with your Post account data. Under address confirmation, please enter your activation code for the address provided by you.
Go to oestereich.gv.at to activate the government delivery service.
In addition to being convenient and swift, e-letters come with another decisive benefit: security. Sending sensitive documents or recipient data via e-mail is not a secure process. For e-letters, this information is deposited on a secure portal, a so-called e-letterbox.
You will no longer receive digital items in your e-letterbox. However, you will still have access to e-letters that are already in your e-letterbox.
If you would like to receive traditional letters, please choose the sender, go to "edit" and uncheck the box that says "delivery to e-letterbox". Click on "save" and you will start receiving your items as traditional letters from this specific sender.
On the list, the sender name will appear gray and not black.
You can go to the sender list to change the delivery option to traditional letters for specific senders.
FAQ E-notifications
Online services
- You can go directly to your postal branch/pickup station to pick up your parcel without having to make a detour to your home to pick up the yellow notification.
- You will always know immediately if a parcel is ready for pickup at a postal branch or pickup station.
- Your e-notifications will be with you at all times on your smartphone.
There are two options for e-notifications:
- via e-mail
In this case, we will send the notification to the e-mail address you provided for your Post account. - via the Österreichische Post app
All e-notifications will be displayed in the Österreichische Post app under "My items". You can also go to the settings of your Österreichische Post app to activate push notifications about status changes.
For this purpose, we need to check the data in your Post account (name, address, e-mail and mobile phone number) against the sender data. This allows us to match all parcels to the correct persons and send them the e-notification.
FAQ Collection service
Online services
We will collect the following:
- Items franked with parcel stamps
- Return parcels to mail-order companies with return labels
- Hermes return items with return labels
In case we were unable to collect your items (e.g., if there was no item to collect, if nobody was home or if the address was incorrect), we will also e-mail you a notification.
FAQ Parcel forwarding
Online services
Instead of the “yellow notification“, you will be notified electronically and your parcel will be ready for pick-up immediately.
- You can decide where you would like to receive your parcel in case you are not home at the time of delivery.
- Use our preferred delivery day to have it delivered on the day of your choice.
- We will send you an e-mail or a push message to let you know when your parcel has been delivered.
- This e-mail or push message entitles you to pick up the parcel without the yellow notification.
Choose from the following options:
- Service location/partners/shop (postal branch, Post Partner or Hermes PaketShop)
- Pickup station
- Preferred location (in your building)
- Preferred neighbour
- Preferred day (reschedule delivery by a maximum of 5 business days)
Choose any postal branch, Post Partner, Hermes PaketShop or pickup station in Austria.
While the delivery person is on his or her way, your available options are preferred location in your building or preferred neighbour.
Exception: Due to logistics, if your parcel's status is "in transit", the parcel forwarding service is not available between 4:00 and 9:00 a.m.
Please note: Our delivery staff's routes affect parcel forwarding nationwide.
Items with the following additional services can only be forwarded to an Österreichische Post service location (postal branches and Post Partners):
- Personal delivery
- Cash-on-delivery
- Insured items
If all boxes in the pickup station are taken or if the item is too big, we will hold your parcel at the closest Österreichische Post service location.
Items for which the sender has provided incomplete name and address information can only be forwarded to destinations on the delivery person's route. In this case, forwarding to a Hermes PaketShop is not possible.
There might be 3 reasons for this:
- The selection depends on the pre-defined time window for each option (see "Until when can I choose to forward my parcel")
- Some additional services exclude specific options. For example, cash-on-delivery items have to be accepted personally because the amount due needs to be paid. Therefore, such items can only be forwarded to postal branches or Post Partners.
- In your account with Österreichische Post, we need more information to be able to provide the service.
If you would like to forward all parcels using the same option, please go to https://secure.post.at/online-services/services/paketumleitung to request permanent parcel forwarding.
FAQ redirection
Online services
- Daily newspapers
- Weekly newspapers
- Monthly publications
- Sponsoring Post items
- Regional publications
- Plus.Zeitung newspapers
- Company newspapers
- Official letters with advice of receipt (RSa and RSb letters)
- Registered domestic mail with additional services: deliver to addressee in person, advice of receipt
- Letter mail from abroad with the additional service "insured value"
- Info.Mail items
- Info.Post items
- Response items and items that do not have any postage or insufficient postage
- Parcels
- Express items (EMS)
FAQ Receive mail
Online services
FAQ Picking up my items at a preferred postal branch
Online services
If you use this service, we will send you an e-mail or text message to let you know about items we have received for you and you can pick up your items at the postal branch of your choice (e.g., one located close to your place of work).
The following items can be picked up at your preferred postal branch:
- registered letter mail items
- international items without advice of receipt and cash-on-delivery items
- customs items without advice of receipt
- Collection service
Your notification options are either e-mail or text message.
FAQ Hold mail service
Online services
You can choose between picking up your mail after your holiday of having it deliv-ered to you in bulk.
FAQ PO box
Online services
Standard PO box for private clients or business clients: items addressed to your PO box will go into this standard PO box. Items addressed to your home address (for pri-vate clients) or to your business address (for business clients) will still be delivered to your home (for private clients) or to your business (for business clients) by our delivery staff.
PO Box Plus for private clients or business clients: all items will go into this PO box, whether they are addressed to your PO box or your home address (for private cli-ents) of your business address (for business clients).
FAQ Delivery authorisation
Online services
Please indicate a safe location in your building where we can place any large parcels. This will allow you to receive your parcels even if you are not home.
FAQ Parcel stamps
Online services
Parcel stamps are what we could call "stamps for parcels". You can conveniently create them on your PC, pay for them online, print them and affix them to the largest surface on your parcel. Parcel stamps include the sender's and recipient's address, information about any additional services, and a bar code.
The format for parcel stamps is DIN A5 and they can be printed on normal paper or on labels on any printer and affixed to your parcel.
The sum of the longest and shortest side of your parcel will determine the parcel stamp price.
Example 1: Your parcel's dimensions are as follows: length 28 cm, width 25 cm, height 15 cm. Longest side (28 cm), shortest side (15 cm), which adds up to 43 cm. Therefore, you will need a parcel stamp PM 45 because the sum of the longest and the shortest side is under 45 cm.
Example 2: Your parcel's dimensions are as follows: length 40 cm, width 35 cm, height 25 cm. The longest side (40 cm) and the shortest side (25 cm) add up to 65 cm. Therefore, you will need a parcel stamp PM 70 because the sum of the longest and the shortest side is under 70 cm.
Please note:
please measure your parcel before you create your parcel stamp because no changes, exchanges, or returns are possible.
The following browsers are recommended for creating parcel stamps:
Internet Explorer (IE) version 7 or higher | Firefox (Mozilla) version 3 or higher | Google Chrome
The following operating systems are required:
Linux, Windows 98, Windows ME, Windows XP, Windows 2000, Windows 7
Items franked with parcel stamps: Once you have signed in to post.at, you can go to the menu item "My parcel stamps" and then to "Already paid" where you can view all your orders and track the status of your parcels from posting to delivery. All parcel stamp data of the past 90 days will be available for you to see.
Österreichische Post AG is liable for up to EUR 510 per parcel as defined in our GTC Parcel Stamps.
Immediately after you have made the payment, we will send you a confirmation e-mail with all parcel stamp data and links to your parcel stamps. You can also use this link to print your parcel stamps.
After signing in to Post.at, you can go to the menu item "My parcel stamps" where you will find a printer symbol with your purchased parcel stamps. You can also click on this icon to print your parcel stamps right away.
Please note: you can only receive parcel stamps for printing if you have signed in to our online services using your user name and password. Please print your parcel stamps within 7 calendar days of purchase and use them within 14 calendar days because they will no longer be valid after then.
Print your parcel stamps (printer resolution 600 dpi) on any commercially available printer on white paper or recycled paper (standard weight 80g/ms) or on labels.
FAQ Collection service
Online services
If you have just a few collection orders, use our convenient single-order option including online payment via credit card, eps online transfer, mobile phone invoicing or cash ticket. If you are going to use our collection service on a regular basis, a collective order option is available. In that case, we will send you an invoice for all collection services provided during a given month.
Our delivery staff will attempt to collect the outstanding amount as soon as you have shared the necessary information with us. If the delivery person successfully collects the outstanding amount from the debtor, we will immediately transfer the money to you. If the debtor is not home, we will inform him or her and they will have up to 3 weeks to pay the outstanding amount at the Österreichische Post service location closest to them. The success rate for our collection service averages 21%.
FAQ Payement
Online services
This card verification number needs to be entered during credit card payments to enhance security. The card verification number is a security feature provided by credit card companies. It needs to be entered during the credit card transaction to make sure that the buyer has physical possession of the card.
credit card (VISA, Mastercard or Diners), online banking, Paybox or Cash-Ticket
FAQ My orders
Online services
General FAQ
Online services
FAQ E-letter
Online services
Sign in to www.post.at and go to "My profile" to see your data.
Or the sender address of Österreichiche Post AG is considered spam.
You will receive a letter with an activation code. Please enter this code on the web site. This will confirm your address and your e-letter letterbox will be ready to receive mail. You will then receive items from the companies you have selected in digital format.
As an existing Post/on client, the e-letterbox is part of your Post account. After you have signed in, you will see if your e-letterbox is ready to receive mail.
Österreichische Post app
How to confirm your address in the Österreichische Post app: choose the menu item "E-Brief" and sign in with your Post account data. Under address confirmation, please enter your activation code for the address provided by you.
Go to oestereich.gv.at to activate the government delivery service.
In addition to being convenient and swift, e-letters come with another decisive benefit: security. Sending sensitive documents or recipient data via e-mail is not a secure process. For e-letters, this information is deposited on a secure portal, a so-called e-letterbox.
You will no longer receive digital items in your e-letterbox. However, you will still have access to e-letters that are already in your e-letterbox.
If you would like to receive traditional letters, please choose the sender, go to "edit" and uncheck the box that says "delivery to e-letterbox". Click on "save" and you will start receiving your items as traditional letters from this specific sender.
On the list, the sender name will appear gray and not black.
You can go to the sender list to change the delivery option to traditional letters for specific senders.