FAQ Business
FAQ Info.Post and Info.Mail
Business
If you plan to send special formats, please talk to us first so that we can officially authorise such items. A surcharge will be charged for the additional work.
You can post them at Österreichische Post service locations (postal branches, Post Partners) and, provided that you have a deferred payment agreement, at any of our 6 Österreichische Post distribution centres.
FAQ Info.Mail Advertising
Business
The two-line franking impression to be placed on the outside of the item reads as follows:
Österreichische Post AG
Info.Mail Werbung Entgelt bezahlt
In the case of single-line franking impressions, there is the option of replacing the word "Werbung" with a W as shown in the example below: Österreichische Post AG Info.Mail W Entgelt bezahlt
You can notify us about your items via the Österreichische Post Posting Manager (mandatory use for 50,000 items of Info.Mail Advertising Classic and up and for 10,000 items of Info.Mail Advertising Plus items and up), available at versandmanager.post.at; please provide this information ab least 5 business days before the day of posting. For Info.Mail Advertising PLUS items, we will provide all necessary forms such as posting lists and bundle labels, if needed.
FAQ, Info.Mail Public
Business
Österreichische Post AG
Info.Mail Public Entgelt bezahlt
In the case of single-line franking impressions, there is the option of replacing the word "Public" with a P as shown in the example below:
Österreichische Post AG Info.Mail P Entgelt bezahlt
You can notify us about your items via the Österreichische Post Shipping Manager (mandatory use for 50,000 items of Info.Mail Public Classic and up and for 10,000 items of Info.Mail Public Plus items and up), available at versandmanager.post.at; please provide this information ab least 5 business days before the day of posting. For Info.Mail Public PLUS items, we will provide all necessary forms such as posting lists and bundle labels, if needed.
FAQ Info.Post Classic
Business
The most granular delivery possible is by local delivery area. If the district includes one or several local delivery areas, we can deliver to a specific municipality.
All services related to unaddressed advertising items rendered after 31 May 2003 in Austria are subject to advertising tax.
This is information by the authorities to citizens about topics related to national administration issues (roadblocks, energy supply, forestry issues, pest control, etc.).
The following Info.Post Classic products are NOT subject to advertising tax.
- Distribution of unaddressed items as a subcontractor
- Publications with editorial content (with imprint and content provided by an editorial team of at least 25%) that are posted as Info.Post Classic items, provided that the sender is not a political party or municipality: advertising papers, newspapers, maga-zines, special media, company newspapers, corporate news.
- Coupon booklets
- Parish publications/church news/parish letters/parish news
- Info.Post Classic items from private clients that do not include any advertising (missing people notices, death notices, etc.)
- Info.Post Classic "Official notification"
Our staff at our service locations and your customer advisor will be happy to help.
Postfach 500
Kennwort: "Bitte kein Reklamematerial"
5760 Saalfelden
FAQ Info.Post Collect
Business
No, because the pool of recipients of Info.Post Collect does not include recipients who have opted out of advertising. Official notifications can be sent as Info.Post Classic items only.
All services related to unaddressed advertising items rendered after 31 May 2003 in Austria are subject to advertising tax.
The following Info.Post Collect items are NOT subject to advertising tax.
- Distribution of unaddressed items as a subcontractor
- Publications with editorial content (with imprint and content provided by an editorial team of at least 25%) that are posted as Info.Post Collect items, provided that the sender is not a political party or municipality: advertising papers, newspapers, magazines, special media, company newspapers, corporate news.
- Coupon booklets
Postfach 500
Kennwort: "Bitte kein Reklamematerial"
5760 Saalfelden
At any of Österreichische Post's three collation centres.
FAQ Info.Post Express
Business
Info.Post Express death notices: no
Info.Post Express death notices: yes, because these are not advertising items
Postfach 500
Kennwort: "Bitte kein Reklamematerial"
5760 Saalfelden
FAQ Info.Post Select
Business
The selection is based on Austria's largest building database that includes almost 2 million buildings and 3.9 million households.
FAQ Sponsoring Mail
Business
Requesting this authorisation is easy and is done online via the business client portal by Österreichische Post, available at ella.post.at. No registration for the business client portal is required.
FAQ Newspaper
Business
Information about daily events or subject-matter issues such as religion, culture, art, politics, science, economy, sports, associations, etc.
FAQ Company Newspapers
Business
As of 1 January 2022, the discount rate for company newspapers will no longer be available. The standard rate for company newspapers will still be available.
FAQ EinfachBrief
Business
We cannot process password-protected documents and scanned documents whose address field cannot be read.
Letters sent to us on a business day (except Saturdays) by 5:00 p.m. will be posted on the following day (except Saturdays). Items will be delivered on the following business day as PRIO letters.
Addressed advertising items (Info.Mail Advertising) are processed within 5 business days. Items are delivered one day afterwards.
Addressed advertising items must include at least 500 individual items per order.
Every item will be placed in a C5 window envelope. Therefore, the recipient address must be part of the letter and must be correctly positioned.
Tip: use our Word templates for accurate positioning.
Select the item "New item" in the header or, after logging in, on the "Home" page.
Option 2:
Use our Windows printer driver. It allows you to upload items to EinfachBrief using the workplace "print" function.
If you are interested in this option, please contact our support at einfach-brief@post.at.
Option 3:
For large volumes and automated processing, we offer an SFTP interface. To use this interface, an existing deferred payment agreement with Austrian Post is required.
If you are interested in this option, please contact our support at einfach-brief@post.at.
To send mail merge, create your letter and save it as a PDF. You will then receive a document that includes all your individual letters in descending order.
Open the page "New item" and select the option "Mail merge".
As a next step, please enter the number of pages of your letter so that individual items can be correctly created. Example: Enter "2" in the entry field if your individual letter consists of two pages.
Important information: all individual letters for the mail merge must have the same number of pages.
Please note that the delivery options such as layout and printing must be the same for all letters.
Addressed advertising items are personally addressed items with an advertising purpose, designed to encourage recipients to buy or to start a dialogue with clients (direct marketing). All variations must have exactly the same format and weight as well as sender.
Addressed advertising items must meet the following specifications:
- 500 items minimum
- All variations must have the same envelope, format, and weight.
- All items have the same sender address (retail variations allowed)
- All items must have the same format, weight, and packaging
- Identical basis item (variations allowed)
What items are considered addressed advertising items?
- Advertising content such as enticement to buy, non-binding quotes, surveys
- Customer loyalty activities, no required payment
- Political campaigns or calls for donation
What items are not considered addressed advertising items?
- Invoices, payment reminders
- Invoices for membership dues or subscriptions
- Notifications about credit balances and bonus checks with different amounts in euro (without corresponding offers for purchase)
- Account statements, balance statements, bank account information (PINs, TANs), passwords and/or activation and access codes for (online) customer accounts
- Payment slips (unless related to a nonbinding offer)
- Contractual elements or changes
- Credit or ATM cards, chip cards with personal information on them
- Proofs of identity
If you do not want any undeliverable items returned to you, you can either not indicate anything on your items or place the following information on all your items above the recipient's address in the address field, making sure the information is clearly visible:
"Retouren an Postfach 555, 1008 Wien" or "Nicht retournieren".
If you indicate anything other than the information above, we will charge additional postage as indicated in our fee schedule under "Rates" on einfach-Brief.at.
To have undeliverable items returned to you, please print the return address on all your items. It must be clearly visible and placed above the recipient address in the address field. Please use bold letters.
We recommmend using a smaller font than the one used for the recipient.
We will charge returned items individually along with shipping. For postage rates for return items, please see our rate overview.
If you have paid for your order using our payment service, we will e-mail you the invoice on the day after the mail has been posted.
If you have a deferred payment agreement with us, we will e-mail you the invoice as agreed.
The platform has been designed and tested for the following browsers (in alphabetical order):
- Google Chrome®, version 80.0.3987.122 (64-bit) and up
- Microsoft Edge®, version 80.0.361.62 (64-bit) and up
- Mozilla Firefox®, version 73.0.1 (64-bit) and up
- Apple Safari®, version 12.1.2(12607.3.10) and up
We recommend using the latest browser versions because these always support the latest technology.
Adobe Acrobat Reader or a similar PDF viewer tool should be installed on your PC because the web browser will need the plug-in to display PDF files.
Credit card
PayPal
Klarna immediate transfer or
per monthly consolidated invoice (upon request)
If you would like to receive a consolidated invoice (deferred payment agreement), please e-mail us at einfach-brief@post.at and indicate your company name and your registered e-mail address.
FAQ Letter
Business
Unfortunately, this is not possible. These items can only by posted at our distribution centres and will be debited to your account.
Unfortunately not. If you would like to take your items to one of our distribution centres for processing, you need to sign a deferred payment agreement (please contact your customer advisor or call our hotline at 0800 212 212).
Additional information is available here.
Yes. These items may weigh up to 7 kg.
Yes, the following additional services are available:
- Registered mail
- Advice of receipt
- Deliver to addressee in person
FAQ RSa and RSb letters
Business
Benefits of registered mail: you will receive a posting confirmation and you can follow your item's status via our tracking service available at post.at/trackandtrace
Fee for the additional service "registered mail": EUR 2.50
Items (envelope and item information) must meet the specifications for machine-processable letters with advice of receipt.
For additional information, please contact your customer advisor or call us at 0800 / 212 212.
Then, we will authorise the agreement about technical standards and the operational processing of hybrid letters with advice of receipt. This will include the production norm, the interface description and other useful information.
If the hybrid letters with advice of receipt are produced in accordance with our specifications and have been positively reviewed, we will give you the opportunity to test your systems. At the end of the process, you will produce 100 test items, send us the preliminary data and we will see if your systems are reacting as they should.
Your customer advisor will be happy to provide comprehensive information about this process.
If you are planning on sending small volumes of hybrid letters with advice of receipt, our hybrid letter posting portal might be a swift and straightforward solution for you. For detailed information, please visit post.at/rueckschein.
The most inexpensive option is the hybrid letter with advice of receipt:
- RSa: EUR 4.40 (plus postage as defined in our domestic letter mail product and rate overview)
- RSb: EUR 2.32 (plus postage as defined in our domestic letter mail product and rate overview)
FAQ Hazardous Goods
Business
Yes, to use that option, a special agreement is required. Please contact your customer advisor or call our hotline at 0800 212 212.
FAQ CASH24
Business
FAQ Parcels and Post Express
Business
For detailed information, please see our rate calculator.
We have many additional services to fit your shipping needs.
Additional information is available here: