This service can be used for all merchandise.

The following exceptions apply:

• Items that are too large: maximum length 200 cm and maximum girth 360 cm (= length + circumference) 
• Items that are too heavy: maximum 31.5 kg
• Declared value higher than EUR 510
• Items that include payments to the delivery person (cash-on-delivery, customs, etc.)
• Items with hazardous goods (see our GTC  for sending hazardous goods)
• Registered mail
• Items that the sender must receive personally (e.g., mobile phones with a contract that needs to be signed)

Items with one or several of the characteristics mentioned above, advertising mail (e.g., catalogues) as well as damaged items will not be received.

Please note: AllesPost has exclusively been created for receiving merchandise. Therefore, your AllesPost address may only be used as a delivery address. It may not be used as an invoicing address or delivery address for letter mail.

Please note: use your AllesPost address only if your item is not time-sensitive. There might be delivery delays (please see "Will I receive my items just as swiftly if I have them sent to my AllesPost address?")

• 3-month subscription: EUR 14.90 incl. VAT
• 12-month subscription: EUR 39.90 incl. VAT

New clients have the option of trying AllesPost free of charge. All you have to do is go to post.at/allespost to request a coupon code for a free 3-month subscription.

Our AllesPost subscriptions have been created for private clients and are only intended for standard personal use.

The amount of included parcels depends on your standard personal use. Here is what we understand by this:

• 3-month subscription: approximately 45 parcels
• 12-month subscription: approximately 180 parcels

Minor deviations from this parcel volume will have no consequences and there will not be an additional charge for you. However, we kindly ask you to make sure you to not exceed these limits.

AllesPost subscriptions may not be used for commercial activities and they may not be shared with other persons. We reserve the right to cancel individual AllesPost subscriptions in the case of misuse.

Absolutely. You can cancel your subscription whenever you like. But please note that 
there is no need to cancel your AllesPost subscription. 

• If you no longer want to use this service, all you have to do is stop using your AllesPost address as your delivery address.
• After cancelling your AllesPost subscription, make sure you remove your AllesPost address as the delivery address for all senders. If you cancel your subscription, we will no longer deliver items to your AllesPost address.
• You always have the option of getting a new subscription after you have cancelled this service.

We will e-mail you your AllesPost address along with important information about how to use it. Any deviation might result in our not being able to match your items to you and we would not be able to deliver them correctly. Against this background, please follow the instructions below:

Your AllesPost ID for correctly matching your items to you. Therefore, please enter this information in an appropriate field of the delivery address, e.g., "company", "additional address line", "c/o", "address 2", etc. The name of the field will vary depending on the online shop. If such a field does not exist, you have two options:

• Some online shops allow you to use the "street number" field for the street number and the door number together and the "staircase/door" can be used for your AllesPost ID.
• Use the field "title".
• If you do not see an appropriate field, please enter the AllesPost ID into the name field before your first name.

If entering the street and door number using the "1/1" format is not allowed, please use "1 door 1" format.

"There are some items that Österreichische Post cannot process and can therefore not accept (see "For what items can I use this service?).

It is up to you to decide what we should do with your item. You have the following options:

• Return to sender: if you would like to use this option, please provide a correct return address (see "Are returns possible with an AllesPost subscription?")
• We will charge for delivery to any valid address in Austria.

In that case, please contact our Österreichische Post customer service centre to let us know it is an AllesPost item:

• Call us at 0800 010 100
• You can also use our contact form on our web site: post.at/contact

You can order AllesPost for your primary or secondary address. If your primary or secondary addresses changes, you can go to your Österreichische Post account to update the information under "My data". This will change your AllesPost address because it is automatically matched with the new data. In this case, your new AllesPost address will automatically be sent to you via e-mail. Please do not forget to update this address in all online shops from which you usually order.

If you have an AllesPost subscription for your secondary address and you would now like to turn this address into your future primary address, please contact our Österreichische Post customer service at post.at/kontakt to cancel your AllesPost for your secondary address. Our customer service will be happy to look into any partial reimbursement options.

We will update your primary address in your Österreichische Post account  (under "My data") and you can then order a new AllesPost subscription by going to allespost.at.

As a matter of course, you can always update your name in your Österreichische Post account by going to "My data". Any name change might affect your AllesPost address, which is automatically adapted to new data. In this case, you will automatically receive your new AllesPost address via e-mail. Please do not forget to update this address in all online shops from which you usually order.

Please note: if your identity has been verified, changing your name is only possible by contacting our Österreichische Post customer service at post.at/kontakt.

Registration is required in order to ensure the high security standards for the use of Österreichische Post online services. As a registered client, you can use all offerings in our online shop from the comfort of your home, which will save you time and trips to the postal branch. Once your registration is completed, you will also have access to numerous online services.

Once you have successfully registered, we will e-mail you your customer number. You also have the option of checking your customer number in your Österreichische Post account under "My profile".

Depending on whether you are a private person or a business client, the following identity verification options are available: 

• Private persons
  As a private person, you have the option of proving your identity via photo identification or using your mobile phone signature. You can also get your identity verified by our Österreichische Post customer service or at any Österreichische Post service location. For the identity verification process at any Österreichische Post service location, please bring a printout of your registration form.
• Business clients
  As a business client, you can get your identity verified at any Österreichische Post service location, via the Österreichische Post customer service or by your customer advisor. In addition to a valid picture ID, you will need a registration as a business client in any official register (e.g., excerpt from the company register or from a commercial or association register).

For additional information about the identity verification process, please click here.

Identity verification for your Österreichische Post account is now also available through our Österreichische Post customer service:

• Create your account on post.at
• Complete the contact form
• Our Österreichische Post customer service will review your documents, verify your identity, and inform you via e-mail

For additional information and other identity verification options, please click here.

We need to verify our clients' identity in order to ensure that online orders are safe, confidential, and personal. All clients whose identity has been verified will be able to use all Österreichische Post online services from the comfort of their home.

Please make sure that you have a consistent and stable Internet connection for the photo-based identity verification process so that your pictures can successfully be uploaded for verification.

• Make sure your ID is valid and not damaged. Only valid and undamaged IDs may be used for the photo-based identity verification process. If your ID does not meet these requirements, please use another ID or one of the other identity verification options (e.g., mobile phone signature).
• Make sure that the quality of your pictures is good enough. For the identity verification process to be concluded successfully, your pictures need to be well lit and sharp. Also, the ID must be legible and must not reflect or be covered (e.g., by a finger). We recommend putting your ID on a flat, non-reflective surface (e.g., a tabletop) when taking the picture.

• We support the following IDs: Austrian passport, identity card, driver's licence
• Passport, identity card, or driver's licence from all EU member states
• Passport, identity card, or driver's licence from roughly 200 countries

You can do the photo-based identity verification process anytime online. After you have uploaded your pictures, it usually takes 3-4 minutes for the system to check your documents. In some cases, this process might take a little longer. After we have concluded the verification, we will notify you via e-mail and push notification in the Österreichische Post app.

If several invalid login attempts are made in a short period of time, the login will be blocked for a few minutes, after which you can once again log in.

Please note that your username is the e-mail address you indicated when you registered on post.at. If you no longer know this address, please contact our Österreichische Post customer service.

You can change your password at any time by going to "My profile" and clicking on "Login & settings". If you do not know your password, you can use the link "Did you forget your password" in the login window to reset it.

Sign in to www.post.at and go to "My profile" to see your data.

Österreichische Post app

1. You always know immediately when your package is ready for pickup.
2. You always have the e-notification with you on your smartphone.
3. You can pick up your parcels directly without having to get the yellow slip from home.
4. To authorize another person to pick up, you can forward the e-notification to them.
   
    

There are two options for e-notifications:

• via e-mail
  The e-notification will be sent to the e-mail address that the sender has given us or that you have entered in your postal account.
• via the Österreichische Post app
  All e-notifications will be displayed in the Österreichische Post app under "My items". You can also go to the settings of your Österreichische Post app to activate push notifications about status changes.

You will receive the e-notification for all packages for which either the sender has provided us with an e-mail address or a data comparison of the shipping data with your registration data was positive (see "Why is the data crosscheck necessary?"). Since data matching can only be performed for registered Post customers, we recommend registering to receive an e-notification for all parcels. 
For private parcels, no e-notification can be triggered due to missing shipping data, unless the parcel was sent with the  parcel stamp online.

Our collection service is only available for items for which postage has been paid, either with a parcel stamp purchased online or with a return label. Effective immediately, prepaid wine parcels with prepaid postage are also covered by our collection service.

Our collection service (for up to 5 items) costs EUR 2.90 (including VAT). You can be sure your items will be picked up on the following business day (Monday through Friday).

Our collection service is available for the following items:

• items with parcel stamps
• return items to online retailers with a return label
• Hermes return items with a return label
• prepaid wine parcels with prepaid postage

The maximum number of items for our collection service is 5.

1. You can decide where you would like to receive your parcel in case you are not home at the time of delivery.
2. Use our preferred delivery day to have it delivered on the day of your choice.
3. We will send you an e-mail or a push message to let you know when your parcel has been delivered.
4. This e-mail or push message entitles you to pick up the parcel without the yellow notification.

Choose from the following options:

• Service location/partners/shop (postal branch, Post Partner or Hermes PaketShop)
• Pickup station
• Preferred location (in your building)
• Preferred neighbour
• Preferred day (reschedule delivery by a maximum of 5 business days)

Choose any postal branch, Post Partner, Hermes PaketShop or pickup station in Austria.

Items with the following additional services can only be forwarded to an Österreichische Post service location (postal branches and Post Partners):

• Personal delivery
• Cash-on-delivery
• Insured items

If all boxes in the pickup station are taken or if the item is too big, we will hold your parcel at the closest Österreichische Post service location.

Items for which the sender has provided incomplete name and address information can only be forwarded to destinations on the delivery person's route. In this case, forwarding to a Hermes PaketShop is not possible.

There might be 3 reasons for this:

1. The selection depends on the pre-defined time window for each option (see "Until when can I choose to forward my parcel")
2. Some additional services exclude specific options. For example, cash-on-delivery items have to be accepted personally because the amount due needs to be paid. Therefore, such items can only be forwarded to postal branches or Post Partners.
3. In your account with Österreichische Post, we need more information to be able to provide the service.

• Daily newspapers
• Weekly newspapers
• Monthly publications
• Sponsoring Post items
• Regional publications
• Plus.Zeitung newspapers
• Company newspapers
• Official letters with advice of receipt (RSa and RSb letters)
• Registered domestic mail with additional services: deliver to addressee in person, advice of receipt
• Letter mail from abroad with the additional service "insured value"
• Info.Mail items
• Info.Post items
• Response items and items that do not have any postage or insufficient postage
• Parcels
• Express items (EMS)

If you use this service, we will send you an e-mail or text message to let you know about items we have received for you and you can pick up your items at the postal branch of your choice (e.g., one located close to your place of work).

The following items can be picked up at your preferred postal branch:

• registered letter mail items
• international items without advice of receipt and cash-on-delivery items
• customs items without advice of receipt
• Collection service

Your notification options are either e-mail or text message.

Parcel stamps are what we could call "stamps for parcels". You can conveniently create them on your PC, pay for them online, print them and affix them to the largest surface on your parcel. Parcel stamps include the sender's and recipient's address, information about any additional services, and a bar code.

The format for parcel stamps is DIN A5 and they can be printed on normal paper or on labels on any printer and affixed to your parcel.

The price of the parcel stamp is determined by the dimensions (and the maximum weight associated with each).. The sum of the longest and shortest side of the parcel determines the amont to be paid for postage. The following three parcel stamp options are available:
– PM 45 = the parcel's longst and shortest side add up to a maximum of 45 cm
– PM 70 = the parcel's longest and shortest side add up to a maximum of 70 cm
– PM 120 = the parcel's longest and shortest side add up to a maximum of 120 cm
Example: your parcel has the following dimensions: 28 cm in length, 25 cm in width, 15 cm in height. The longest side (28 cm) and the shortest side (15 cm) add up to 43. Hence, you will need a PM 45 parcel stamp because the sum of the longest and shortest side is under 45 cm.

To create a parcel stamp, you need Internet access and a standard printer with a resolution of at least 600 dpi. You do not need to install any software. All you need is the standard version of Adobe Acrobat Reader (click here for a free download). Parcel stamps can be printed on standard paper in A4 format or on self-adhesive labels in A5 format.

The following browsers are suitable for creating parcel stamps:
MS Edge | Firefox | Google Chrome

The following operating systems are required:
Linux, MS Windows

Please see the stipulations defined in our GTC for parcel stamps, which are available here: GTC parcels.

Parcel stamps can be printed and are good for shipping for a maximum of 14 days after they have been purchased online. Parcel stamps lose their validity after 14 days.

Underpaid postage means that a parcel's dimensions make it too big for the chosen parcel stamp option. The selected postage is too low to cover shipping for this item.

The return fee is due at the time of the delivery of the returned item and to be paid cash to the delivery person. Pleae make sure that you have the correct amount handy at the time of delivery.
If the returned item is held for you at an Österreichische Post service location, you can pay the return fee at the counter when you pick up the parcel (cash, debit card, credit card, or via the deferred payment agreement).

The time required for the return varies depending on where your item is in the shipping process. This can take a few days.

Your parcel is in the standard return process and will be delivered to the sender's address. The tracking number for your parcel stamp item remains unchanged and allows you to track your item's status by going to post.at/sendungsverfolgung. 
Please note: if nobody is home at the time of delivery, we will hold the parcel for you at an Österreichische Post service location.

To make a payment on post.at, you can choose between the following payment options: debit and credit cards (VISA, Mastercard, Diners), Klarna SOFORT ("immediate transfer"), and PayPal.

You can delete any saved payment options yourself by going to "My profile" and selecting "My payment options".

Sign in to www.post.at and go to "My profile" to see your data.

Österreichische Post app

You can apply to participate in the pilot project if you live in Vienna, Upper Austria, or Graz and if you meet the conditions for participation.
The conditions you need to meet are the following:

• Your residence has to be in Vienna, Lower Austria, or Graz. If your postcode starts with 1, 2, 3 or 80, you can apply. If you live in these ares but your postcode does not match our criteria, we cannot accept your application.
• Your front door needs to be compatible with NUKI Smart Lock (smart door lock). For more information, please see here.
• To set up access rights for your local delivery person, we will schedule a meeting for early July 2021. We will notify you about it well in advance. Please make sure that you can be home in the morning in early July.
• You need to sign up on post.at before the end of the application deadline and verify your identity. For more information about the identification procedure, please see here.
• To deliver items inside your house, our delivery staff must be able to enter your apartment. Please make sure that everybody in your household knows this and agrees. If you have pets that run around freely, make sure they do not have access to the entrance to your home. This will avoid any inconvenience for your pets and our delivery staff.
• You need to be 18 years of age or older.
• You must be authorised to give our delivery staff access to your delivery address.

We recommend that you apply to participate only if your door has a so-called emergency or risk function. This means that the door can be locked from the outside even if the key is in the lock inside. In that case, you can unlock the door either with the NUKI app or with a traditional door key from the outside.

To test our in-home delivery, it is absolutely necessary for you to install the NUKI Smart Lock. We will provide this free of charge during the pilot project. If you already have a NUKI Smart Lock, you can easily use it to participate in our pilot project.
Alternatively, you can also use A1 Smart Home products for this test. We will provide these free of charge during the pilot phase. The A1 Smart Home starter kit includes a premium gateway, a multisensor, a door sensor and an indoor camera. For more information, please click here. You will not need an A1 Smart Home subscription to be able to test the A1 Smart Home starter kit. 
If you already own A1 Smart Home products or other smart home products that might be useful for our test (e.g., sensors or cameras from a different manufacturer), you can definitely continue using them.
A1 Smart Home makes your home more secury in so many ways. Click here to see the YouTube video.

We look forward to receiving applications from people who own one or several of these products and we also look forward to applications from anyone who would like to give these products a try. For our in-home delivery test run, we will choose participants from both groups. The decisive factor is for applicants to meet all conditions for participation and to fully complete the application form.

In the NUKI app, you can limit access rights. Access rights can be revoked for a specific time frame (e.g., when you are on vacation) or limited to specific days of the week or times of the day. Please note that we will not be able to deliver parcels inside your home during those times.

Should you not be home at that time, you can exceptionally choose a person you trust to attend that meeting. In that case, the person you trust also needs to install the NUKI app on their smartphone. In addition, they need to know the admin code chosen by you when you set up the device.

You will actively and voluntarily grant access rights to the delivery person. Therefore, whenever this delivery person opens your front door, no loud sound may be triggered. Also, no automatic contact with the police or a security service may be triggered.

If you have an alarm system, you have two options: you can program the system to trigger a silent alarm so that only you will be informed that the door has been opened (e.g., via a push notification to your smartphone). A1 Smart Home products offer this option, which we will make available to you during the test run free of charge. If this is not possible or if you do not want this option, you would have to deactivate your alarm system during the delivery window. You can coordinate this time window with the time window in your Nuki app that defines when the delivery person has access rights.

We will deliver your parcels wherever you want us to. If you already have a permanent parcel redirection and would still like to be part of our in-home delivery pilot project, please cancel the permanent parcel redirection before the start of the test phase. One-time parcel redirection will still be available for you, even during the in-home delivery thest phase. If you already have a release delivery authorisation, you need to cancel it or change it to an authorisation for in-home delivery. We are happy to help if you have any questions! During the application proces, just indicate that you already use a release delivery authorisation.

If you have pets that run around freely, make sure they do not have access to the entrance area of your home during the delivery window. This will avoid any inconvenience for your pets and our delivery staff and makes sure your pets won't escape through the open front door.

Another benefit of participating in our test is that you will be able to use the devices provided for personal purposes while the pilot project lasts. For instance, you can use the NUKI app to provide one-time or permanent access rights to roommates, family members or even service providers without the need for them to have a physical key. The only requirement for you is to have a smartphone on which you will install the NUKI app (available in the Google Play Store and in the Apple Play Store).

For our in-home delivery pilot project, only your regular delivery person will receive access rights, meaning the person who delivers your mail most days of the week. If that person is on vacation or on sick leave, no parcels will be delivered inside your home during that time.

The NUKI Smart Lock has been designed for unlocking one lock. In that case, you would have to leave the other existing locks unlocked during delivery hours. If you do not want to do that, you cannot participate in this pilot project.

The NUKI Smart Lock we use for our in-home delivery pilot project is installed on the inside of the door. Your door will remain intact and undamaged.

We will let you know within 2 weeks after the end of the application deadline (23 May 2021) via e-mail if you have been selected as a test person.

The pilot phase starts on 12 July 2021. You will be able to test the benefits of having parcels delivered inside your home for roughly six months (until the end of the year 2021).

In order for us to set up in-home delivery, we need proof of your identity. This is for your own safety. For additional information about the identification process, please click here.

When you shop online, you usually cannot choose the logistics provider the online store will use. With AllesPost, you will receive all items from Österreichische Post and the high-quality service you know and appreciate. As part of the in-home delivery pilot project, all participants will receive a free 12-month subscription for AllesPost. For additional information, please visit post.at/allespost.
The use of AllesPost is not a requirement for participating in our in-home delivery.
If you are already an AllesPost client, feel free to give the voucher for the free 12-month subscription to a friend or family member. You can also use it for a secondary residence if you have one.

During and after the pilot project, we will ask you for detailed feedback about your experience. We will use this feedback to learn and improve our services if needed. We will get in touch with you about returning the provided devices. At the end of the pilot project, we will deactivate the release delivery authorisation for the in-home delivery. You can then choose to set up another release delivery author-isation, e.g., for your preferred place of deposit at your address. For additional information about our release delivery authorisation, please visit post.at/abstellgenehmigung.

Both the NUKI Smart Lock and the A1 Smart Home package come with a door sensor. The log for the smart lock shows who has opened and closed the door as well as the door status (open or closed). The delivery person must ensure that the door is properly closed and locked via the app after they have delivered the parcel. Please report any damage to our Österreichische Post customer service.

If you believe that there is a liability case in relation to the in-home delivery, please contact our Österreichische Post customer service.

Our in-home delivery service is a pilot project limited to 100 persons. If you do not get selected, we will let you know shortly after the end of the application deadline. All applicants who met the conditions for participation but are not selected for participation will receive a free 3-month subscription to Alles-Post® as a token of appreciation.

When using AllesPost®, you can also get in-home delivery from items that are usually delivered by other logistics companies. If you would like to use AllesPost®, please click here to find out for which items AllesPost® can be used.

Our in-home delivery is a service for parcel delivery. As part of the test phase, you will set up a release delivery authorisation that also covers items delivered to your letterbox. This means that, if we have an item for you that is small enough to fit in your letterbox, we will deposit it in your letterbox instead of delivering it inside your home.
In most areas of Vienna and Graz, we deliver letter mail and parcels separately. In these urban areas, only your parcel delivery person will receive access to your home. Therefore, letter mail will not be delivered inside your home.
In most areas of Lower Austria, all your mail is delivered by the same delivery person. On days when you receive parcels that do not fit in your letterbox, your delivery person has the option of including your letter mail in the in-home delivery. On day when all items fit into your letterbox, they will be deposited there.

We will review all applications after the end of the application deadline. Then, we will consider all applicants who meet our criteria for participation. Based on additional operational selection criteria, we will choose the future participants. It does not matter at what point during the application period you applied, nor does your gender or age (this information is for statistical purposes only).

Since the NUKI Smart Lock is installed on the inside of the door, nobody will be able to see from the outside that you are using an electronic door lock. Therefore, strangers will not be able to benefit from this situation and this will also not impact your insurance coverage. NUKI does not change the security grade of your door or the insurance coverage. It is thus not necessary for you to report the use of the NUKI Smart Lock to your insurance.

Your parcels are usually deposited on the doormat we provide. Please place it close to the front door so that the delivery person does not have to walk into your home. If you forget to put the doormat out, we will place the parcel close to your front door.